Manager of Clinical Program Support Full Time

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. As the third largest non-profit behavioral health system in the country, our 220-acre main campus and network of clinical sites across Michigan provide a wide range of services, including a state-of-the-art psychiatric urgent care center, outpatient and inpatient care, partial hospitalization (day programs), assessment and testing, residential and addiction treatment, crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. We offer on-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains, equipping the next generation of care providers.

About the Role

The Manager of Clinical Program Support is responsible for the leadership, administration, coordination, and oversight of Clinical Program Support Services across assigned hospital and residential programs. This includes supervising and developing Board-Certified Behavior Analysts (BCBAs), Applied Behavior Analysis (ABA) staff, Peer Support Specialists, Engagement Specialists, and Volunteer Services. The role ensures clinical support programming promotes patient engagement, recovery, safety, and high-quality behavioral healthcare through evidence-based interventions, therapeutic activities, peer support, and volunteer programming. The Manager partners with interdisciplinary leaders to improve patient experience, optimize clinical outcomes, and ensure compliance with regulatory and organizational standards.

Responsibilities

• Leadership & Program Oversight
  • Provide operational leadership and supervision for BCBAs, ABA staff, Peer Support Specialists, Engagement Specialists, and Volunteer Services.
  • Develop staffing models, workflows, and standardized programming to support patient engagement, recovery-oriented care, and operational excellence.
  • Ensure Clinical Program Support services comply with organizational goals, evidence-based practices, regulatory requirements, and departmental standards.
  • Collaborate with interdisciplinary teams to integrate Clinical Program Support services into patient treatment and the therapeutic milieu.
  • Participate in strategic planning, program development, and continuous quality improvement initiatives to enhance service delivery and patient outcomes.
  • Lead change initiatives by implementing best practices, improving workflows, and fostering innovation.
  • Recruit, develop, mentor, and evaluate staff while overseeing onboarding, competency validation, orientation, and ongoing professional development.
  • Establish performance expectations, promote accountability, and foster a collaborative, recovery-oriented culture consistent with the organization's mission and values.
  • Oversee departmental budgets, resources, and operational performance to ensure responsible stewardship and achievement of program goals.
  • Represent Clinical Program Support Services on organizational and external committees and maintain current knowledge of behavioral health, leadership, and regulatory best practices.
  • Maintain required certifications, annual competencies, and mandatory training.
• Patient Engagement
  • Oversee the development, implementation, and evaluation of structured and unstructured patient engagement programming throughout the hospital.
  • Ensure engagement activities promote therapeutic participation, socialization, coping skills, recovery, and meaningful use of leisure.
  • Monitor participation rates and patient satisfaction to continually improve engagement programming.
  • Lead initiatives designed to reduce patient boredom, improve therapeutic milieu, and enhance the overall patient experience.
• Peer Support Services
  • Oversee hospital-based Peer Support programming consistent with recovery-oriented principles.
  • Provide leadership regarding the appropriate utilization of certified Peer Support Specialists within interdisciplinary treatment teams.
  • Develop workflows defining peer roles, referrals, documentation expectations, and collaboration with licensed clinicians.
  • Ensure Peer Support services comply with applicable state regulations and organizational policies.
• Volunteer Services
  • Oversee hospital volunteer programming in collaboration with Human Resources and Volunteer Services.
  • Develop meaningful volunteer opportunities that enhance patient experience while maintaining patient safety and regulatory compliance.
  • Ensure volunteers receive orientation, competency validation, supervision, and ongoing education.
  • Evaluate volunteer program effectiveness and identify opportunities for program expansion.
• Behavioral Services
  • Provide clinical consultation on behavioral assessment and intervention across inpatient and residential psychiatric settings.
  • Support interdisciplinary teams in managing complex behavioral presentations through Applied Behavior Analysis (ABA) principles and positive behavior support.
  • Oversee the development, implementation, and evaluation of individualized behavior support plans based on functional behavioral assessments.
  • Ensure behavioral interventions are integrated into patient-centered treatment planning and implemented consistently across care settings.
  • Oversee the completion of functional behavioral assessments, behavioral data collection systems, and ongoing evaluation of treatment effectiveness.
  • Provide training and consultation to clinical staff on behavior support strategies, intervention implementation, and behavioral data collection.
  • Ensure behavioral programming complies with professional standards, regulatory requirements, and the BCBA Code of Ethics.
• Quality Improvement
  • Develop and monitor key performance indicators (KPIs) for Clinical Program Support Services, including patient engagement, patient experience, behavioral outcomes, utilization of support services, staff productivity, and reduction of restrictive interventions.
  • Utilize quality improvement methodologies and data analytics to evaluate program effectiveness, improve operational performance, and enhance patient outcomes.
  • Provide leadership and technical expertise in quality and performance improvement by supporting interdisciplinary teams with data, tools, and strategies to identify opportunities and remove barriers to success.
• Supervisory Responsibilities
  • Supervise Clinical Program Support personnel, including Board-Certified Behavior Analysts (BCBAs), Applied Behavior Analysis (ABA) staff, Peer Support Specialists, Engagement Specialists, and Volunteer Services personnel.
  • Responsible for hiring, coaching, scheduling, performance evaluations, competency validation, corrective action, and professional development.
  • Perform other duties as assigned.

Requirements

• Education, Training, and Experience
  • Master's degree in Behavior Analysis, Psychology, Social Work, Counseling, Healthcare Administration, or related behavioral health field.
  • Michigan licensure, when applicable.
  • Five years of progressive leadership experience in behavioral health, psychiatric services, or related healthcare setting, preferred.
  • Experience supervising multidisciplinary teams preferred.
• Skills, Knowledge, and Abilities
  • Ability to provide care/service within the scope of holding a conviction to express Christ’s love and compassion to recipients of services, coworkers, and surrounding communities through integrity, stewardship, empowerment, the promotion of diversity, equity, inclusion, and professional excellence.
  • Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
  • Substantial interpersonal skills to provide effective leadership of staff and to develop cooperative work relationships with internal and external customers.
  • A high level of analytical ability and comprehensive knowledge base to design new programs/procedures and evaluate existing ones.
  • Ability to challenge established ways of doing things in a constructive manner.
  • Leadership skills to direct and facilitate others toward objectives that contribute to organizational success.
  • Ability to utilize computer systems; proficiency in various software.
  • May be required to possess a valid Michigan driver’s license and ability to access Pine Rest Transportation Vehicles in the performance of job duties.
  • Strong leadership of multidisciplinary teams.
  • Knowledge of recovery-oriented behavioral healthcare and trauma-informed care principles.
  • Ability to lead change across multiple service lines.
  • Excellent conflict resolution and coaching skills.
  • Ability to interpret quality metrics and operational data.
  • Experience with program development, budgeting, and strategic planning.