Manager of Clinical Education & Learning Experiences

About the role

The role oversees the development, implementation, and evaluation of all clinical training programs, including new hire academy, continuing education (Learning Experience) projects, and the Field Training Evaluation Program (FTEP).

Responsibilities

• Provide direct supervision, mentorship, and performance management for the Learning Experience Specialist, Academy Instructors, and FTEP Specialists.
• Establish clear goals, expectations, and accountability measures for each team member aligned with organizational objectives.
• Conduct regular one-on-one meetings, team meetings, and performance evaluations to support professional development and team cohesion.
• Foster a collaborative, supportive work environment that encourages innovation, continuous improvement, and excellence in clinical education.
• Oversee the development, implementation, and evaluation of all clinical training programs, including new hire academy, continuing education (Learning Experience) projects, and the Field Training Evaluation Program (FTEP).
• Develop and execute strategic plans for clinical education that align with organizational goals, industry standards, and protocol and credentialing requirements.
• Monitor program metrics, key performance indicators (KPIs), and outcomes to ensure effectiveness and identify opportunities for improvement.
• Collaborate with senior leadership to allocate resources, manage budgets, and prioritize initiatives across clinical training programs.
• Ensure all clinical training activities comply with organizational policies, directives, protocols and credentialing requirements, and Oklahoma State Department of Health EMS Division standards.
• Review and approve educational materials, curricula, and training documentation to ensure accuracy, relevance, and adherence to best practices related to Learning Experience, Academy, and FTEP programs.
• Coordinate with Quality Assurance/Quality Improvement (QA/QI) teams to address clinical performance issues, implement corrective action plans, and support continuous clinical excellence.
• Maintain current knowledge of clinical protocols, industry trends, educational technologies, and regulatory requirements.
• Partner with Operations and Senior Leadership Team to align clinical training initiatives with organizational needs.
• Serve as the primary liaison between internal and external stakeholders.
• Participate in organizational meetings, committees, and initiatives to represent clinical education perspectives and contribute to strategic decision-making.
• Coordinate with subject matter experts, external partners, and community organizations to enhance training programs and support organizational outreach.
• Manage scheduling, coordination, and logistics for clinical training programs to include Academy classes, Learning Experience sessions, and FTEP activities.
• Ensure accurate and timely documentation and oversite to CAPCE Accreditation, record-keeping, reporting for training activities, credentialing requirements, certifications, and compliance audits.
• Address and resolve personnel issues, training challenges, and operational conflicts in a timely and professional manner.
• Perform other job-related duties, functions, tasks and responsibilities as assigned, which may vary based on evolving organizational needs and priorities.

Requirements

• Minimum Qualifications: Bachelor’s degree or equal professional experience preferred. National registered Paramedic with a minimum of two years of field training or supervisory experience. State EMS Instructor License preferred or ability to obtain within 30 days of hire. Must be in good standing as a current NRP. Must be able to meet all established system credentialing requirements and obtain system credentialing within 18 months of hire. Excellent communication, interpersonal, coaching, and conflict resolution skills. A team-oriented, solutions driven mindset with the ability to mentor, and effectively lead a team. Strong attention to detail. Work independently with little supervision to meet goals of the department. Must have a valid Oklahoma driver’s license. Must be able to successfully pass a background check and drug screen to the satisfaction of the organization.

Qualifications

• Comprehensive knowledge of EMS clinical protocols, adult learning theories, instructional design, and simulation-based training.
• Proven experience managing clinical education programs, field training programs, or similar initiatives in an EMS or healthcare setting.
• Excellent written and verbal communication skills, including public speaking and presentation abilities.
• Strong analytical, problem-solving, and organizational skills with attention to detail and the ability to manage multiple priorities.
• Proficiency with Learning Management Systems (LMS), Microsoft Office 365, and educational technology tools.
• Ability to work independently, make sound decisions, and exercise judgment in complex or ambiguous situations.
• Demonstrated commitment to diversity, equity, inclusion, and working effectively with diverse populations.
• Knowledge of budget management, resource allocation, and operational planning.
• Ability to maintain confidentiality, exercise tact and professionalism, and uphold organizational values in high-stress situations.

Skills

• Strong leadership, team management, and interpersonal skills with demonstrated ability to motivate and develop staff.
• Comprehensive knowledge of EMS clinical protocols, adult learning theories, instructional design, and simulation-based training.
• Proven experience managing clinical education programs, field training programs, or similar initiatives in an EMS or healthcare setting.
• Excellent written and verbal communication skills, including public speaking and presentation abilities.
• Strong analytical, problem-solving, and organizational skills with attention to detail and the ability to manage multiple priorities.
• Proficiency with Learning Management Systems (LMS), Microsoft Office 365, and educational technology tools.
• Ability to work independently, make sound decisions, and exercise judgment in complex or ambiguous situations.
• Demonstrated commitment to diversity, equity, inclusion, and working effectively with diverse populations.
• Knowledge of budget management, resource allocation, and operational planning.
• Ability to maintain confidentiality, exercise tact and professionalism, and uphold organizational values in high-stress situations.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.