Manager of Client Safety

Position Summary

We're looking for an experienced Director of Client Safety to build, own, and continuously strengthen the enterprise-wide systems that protect our clients, families, and team members. This role will report to the VP of Clinical Excellence.

Enterprise Client Safety System

• Design, implement, and continuously improve Bierman's comprehensive client safety operating system.
  • Ownership of enterprise-wide policies, standards, documentation requirements, and operational expectations surrounding:
  • Client protection standards
  • Supervision expectations
  • Safety policies and operating procedures
  • Incident reporting and escalation protocols
  • Investigation coordination
  • Documentation standards
  • Environmental safety and physical infrastructure expectations
  • Cross-functional safety workflows
  • Escalation frameworks and decision trees
• Ensure these standards are practical, scalable, and consistently applied across every Bierman location.

Safety Standards & Clinical Protocols

• Establish and maintain clear operational standards for situations that directly impact client safety, including:
• Appropriate physical interaction and touching standards
• Bathroom and personal care procedures
• Elopement prevention and response protocols
• Transportation procedures
• Safety Care implementation
• Visibility expectations and camera monitoring standards
• Mandated reporting processes
• Environmental and facility safety expectations
• Client supervision during therapy and transitions
• Emergency response procedures

Safety Implementation & Quality Assurance

• Create policies and systems to verify implementation and identify opportunities for improvement.
• Develop systems for protocol adherence reviews, operational spot checks, review of documentation quality, monitoring compliance trends, identifying recurring safety risks, coordinating corrective action planning, and supporting center leaders with implementation coaching.

Safety Intelligence & Continuous Improvement

• Build tools to proactively monitor safety performance across the organization, including enterprise safety scorecards, early warning indicators, safety dashboards, trend analysis, recurring issue tracking, and risk reporting.
• Use data to identify patterns, strengthen protocols, and continuously raise the standard for client safety.

Training & Safety Culture

• Create engaging, practical training that helps every team member understand their role in protecting clients.
• Develop and deliver new hire safety onboarding, recurring enterprise safety training, scenario-based learning, leadership safety education, incident response training, refresher courses, and incident investigation training.
• Help build a culture where safety is everyone's responsibility—not just a policy manual.

Incident Management & Cross-Functional Partnership

• Coordinate cross-functional responses by partnering with Clinical Leadership, Operations, Human Resources, Facilities, Compliance, and Executive Leadership.
• Support incident reviews, ensure consistent documentation, facilitate escalation processes, identify root causes, recommend system improvements, track follow-up actions, and provide ongoing support to center leaders.