Manager of Client Safety

Position Summary

We're looking for an experienced Director of Client Safety to build, own, and continuously strengthen the enterprise-wide systems that protect our clients, families, and team members. This role will report to the VP of Clinical Excellence.

Enterprise Client Safety System

• Design, implement, and continuously improve Bierman's comprehensive client safety operating system.
  • Ownership of enterprise-wide policies, standards, documentation requirements, and operational expectations surrounding:
  • Client protection standards
  • Supervision expectations
  • Safety policies and operating procedures
  • Incident reporting and escalation protocols
  • Investigation coordination
  • Documentation standards
  • Environmental safety and physical infrastructure expectations
  • Cross-functional safety workflows
  • Escalation frameworks and decision trees
• Ensure these standards are practical, scalable, and consistently applied across every Bierman location.

Safety Standards & Clinical Protocols

• Establish and maintain clear operational standards for situations that directly impact client safety, including:
• Appropriate physical interaction and touching standards
• Bathroom and personal care procedures
• Elopement prevention and response protocols
• Transportation procedures
• Safety Care implementation
• Visibility expectations and camera monitoring standards
• Mandated reporting processes
• Environmental and facility safety expectations
• Client supervision during therapy and transitions
• Emergency response procedures

Safety Implementation & Quality Assurance

• Create policies and systems to verify implementation and identify opportunities for improvement.
• Develop systems for obtaining and maintaining Safety Care trainer certification.
• Lead enterprise-wide safety audits.
• Conduct protocol adherence reviews.
• Perform operational spot checks.
• Review documentation quality.
• Monitor compliance trends.
• Identify recurring safety risks.
• Coordinate corrective action planning.
• Support center leaders with implementation coaching.

Safety Intelligence & Continuous Improvement

• Build tools to proactively monitor safety performance across the organization, including:
• Enterprise safety scorecards
• Early warning indicators
• Safety dashboards
• Trend analysis
• Recurring issue tracking
• Risk reporting
• Investigation summaries
• Organization-wide improvement initiatives

Training & Safety Culture

• Create engaging, practical training that helps every team member understand their role in protecting clients.
• Develop and deliver new hire safety onboarding, recurring enterprise safety training, scenario-based learning, leadership safety education, incident response training, investigation training, and refresher courses as standards evolve.
• Help build a culture where safety is everyone's responsibility—not just a policy manual.

Incident Management & Cross-Functional Partnership

• Coordinate cross-functional responses by partnering with:
• Clinical Leadership
• Operations
• Human Resources
• Facilities
• Compliance
• Executive Leadership

Qualifications

• 5–10+ years of leadership experience in healthcare, pediatric services, behavioral health, ABA, quality management, risk management, patient safety, or related operational environments.
• Experience designing and implementing enterprise-wide policies, standards, operational systems, or risk management programs.
• Experience leading incident management, investigations, root cause analyses, or corrective action planning.
• Strong knowledge of child safety, risk management, regulatory expectations, and operational best practices.
• Demonstrated success building scalable systems across multi-site organizations.
• Strong analytical skills with experience using data to identify trends, monitor performance, and drive improvement.
• Excellent communication and facilitation skills with the ability to influence leaders across departments.
• A systems-oriented mindset balanced with strong operational execution.
• Sound judgment, professionalism, and composure when navigating complex or sensitive situations.
• A passion for creating environments where children, families, and team members feel safe, supported, and protected.