Manager of Case Management

Job Summary

The Manager of Case Management leads the Case Management program at Central Vermont Medical Center, ensuring efficient operations, compliance, and high-quality services. They oversee clinical resource management systems, develop budgets, and foster a high-performing team.

CORE COMPETENCIES

• Leadership & People Management: Team leadership, coaching, and development; performance management, hiring, and employee engagement; building trust, accountability, and a high-performing team culture; leading through change, innovation, and continuous improvement.

• Care Coordination & Clinical Expertise: Advanced case management and care coordination knowledge; discharge planning and transition of care expertise; understanding of clinical pathways, patient populations, and care across the continuum; managing complex, high-risk patient cases.

• Communication & Collaboration: Strong interdisciplinary communication skills; negotiation and conflict resolution; relationship-building across departments, providers, and community partners; patient, family, and caregiver communication (including motivational interviewing).

• Strategic Thinking & Problem Solving: Data-driven decision-making and analytical thinking; innovative problem-solving and process improvement; managing ambiguity, risk, and competing priorities; systems thinking aligned to organizational strategy.

• Regulatory & Compliance Acumen: Knowledge of CMS, Joint Commission, and payer requirements; understanding of healthcare policy, reimbursement, and utilization management intersections with case management; ensuring compliance with regulatory and organizational standards.

• Operational & Financial Management: Budget development and expense management; resource allocation and staffing optimization; throughput management, LOS reduction, and efficiency improvement; managing high-volume workflow environments.

• Quality Improvement & Outcomes Focus: Continuous learning and quality improvement mindset; use of metrics, benchmarking, and performance targets; focus on patient outcomes, experience, and safety; reducing readmissions, delays, and avoidable utilization.

• Professionalism & Emotional Intelligence: Integrity, accountability, and ethical decision-making; self-awareness and adaptability; cultural humility and respect for diverse populations; resilience in high-pressure healthcare environments.

Education

• Average $2–3M scope.

• Associate Degree in Nursing from an accredited institution, with active, unrestricted State of Vermont Registered Nurse license required.

• University of Vermont Health encourages a Bachelor of Science in Nursing workforce, and higher post-secondary education is preferred for Leadership roles.

• Certification from a national accrediting body, such as CCM, is required within a timeframe determined by the employee’s eligibility pathway to sit for the exam, as confirmed by the direct Leader upon hire.

Experience

• 3 years or more of clinical setting, direct patient contact, and healthcare or other human services experience is required, 5 or more years preferred.

• Leadership experience preferred.

Benefits

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