Manager of Case Management

Duties And Responsibilities

• Serve as a case management subject-matter expert, advisor, and leader for the case management team.
• Supervise, facilitate, and oversee staff development and daily department activities and tasks.
• Collaboratively work and maintain active communication with the primary care practitioners and other members of the care team to achieve timely, appropriate patient management.
• Effectively communicate with patients, family, medical staff, care team members, students, supervisors, and external contacts as needed.
• Monitor the quality of case management interactions with patients, families, physicians, and multidisciplinary teams by regularly shadowing staff to ensure clear understanding and adherence to department processes.
• Regularly audit case management associates’ documentation to monitor quality of documentation, productivity, and assessments.
• Schedule and staff department, department education, and competencies.
• Complete daily, weekly, and monthly reports as assigned by the Director of Case Management.
• Adhere to established policies, procedures, and standards of care.
• Promptly escalate issues through established chain of command.
• Serve as an advocate for patients’ rights, needs, and values; ensuring that patients’ ethnic, cultural, or religious values, beliefs, preferences, and needs are considered.

Qualifications / Education / Licenses

• Registered Nurse with current state licensure, BSN preferred.
• Three years of clinical, hospital nursing experience required.
• Three to five years' previous case management experience required.
• One to two years of supervisory experience preferred.
• Case Management certification desirable.
• Bilingual in English and Spanish preferred.