Manager of Care Coordination & Case Management

About the role

“Every person deserves compassion, dignity, and the safety of a place to call home.” Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IHH currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire. The Manager of Care Coordination & Case Management is responsible to oversee the day-to-day operations of case management and care coordination and supervises all case managers, within the Recuperative Care Department for Los Angeles county. The primary tasks and responsibilities include supervision of staff, assisting in the monitoring of budgets, developing and implementing policies and procedures. The Manager of Case Management will oversee aspects of client care and will link homeless clients with needed available resources, monitor clients’ progress towards goals and provide comprehensive services empowering clients towards self-sufficiency.

Responsibilities

• Supervise case management staff for daily tasks, case oversight, training, and growth.
• Coordinate hiring process of new case management staff.
• Work with Site Managers on all client decisions including exits, extensions, intakes, and other case planning action steps.
• Coordinate orientation and ongoing in-service education for staff to improve skills and client care.
• Provide case consultation and emergency management for case oversight.
• Provide management support to assist case managers and clients in creating crisis management plans or plans to support client’s progress towards self-sufficiency. Plans can include interventions for sobriety, safety, self-harm contracts, employment, housing retention, increase in income, and child safety.
• Oversee care coordination in partnership with Program Managers and Site Managers for all programs to ensure client care, effective case planning, and positive outcomes in line with the mission of the organization and contract outcomes.
• Ensure accuracy of data for contract compliance, grant reports and other reporting needs.
• Assist Program Manager with contract compliance as requested.
• Attend community meetings and collaborations to build relationships and partnerships.
• Coordinate resource presentations for case managers to increase knowledge of community resources.
• Demonstrate a commitment to Illumination Foundation’s mission and core values, while developing and maintaining respect and harmony with all employees and management.
• Implement programs and policies designed to maximize the efficiency of program and ensure that all client needs are met.
• Display full understanding of the problems of client flow and scheduling, in order to improve the efficiency of program operations through performance of duties.
• Demonstrate the ability to motivate staff, grasp new skills/procedures and foster a positive attitude toward changes.
• Be an asset to the organization and a positive influence on co-workers, while displaying respect toward patients and others in the workplace.
• Act in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.
• Act above reproach in all that is done on behalf of Illumination Foundation.
• Model openness