Manager of Business Development - B. F. Saul Company Hospitality Group

Responsibilities

• Sales: Develops, implements, and maintains a comprehensive business plan that defines hotel sales objectives and supports financial goals.
• Accountable for aggressively pursuing business revenue goals and achieving established Personal Performance Expectations for self and team.
• Responsible for soliciting transient, group, and extended stay group demand generators to capitalize on revenue opportunities.
• Proactively positions and markets the hotel by effective revenue/yield management to achieve maximum hotel profit.
• Uses expertise to advise and implement changes to sales and marketing efforts based on sales and guest comments.
• Cost Control: Responsible for management of sales, marketing and catering expenses to maximize hotel profitability, and increase return on investment.
• Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment.
• Responsible for preparation and management of the department budget.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• People Management: Responsible for interviewing, hiring, coaching, discipline and development of sales employees.
• Evaluates staff performance and takes appropriate corrective action as needed to hold sales and catering employees accountable.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees
• Guest Service: Accountable for guest satisfaction by developing and maintaining long-term, value-based client relationships.
• Ensures effective communication of client needs from sales to appropriate operational departments.
• Resolves complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.
• Works side by side with sales and catering staff to train and model appropriate guest service standards.
• Technical Acumen: Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data.
• Ensures integrity of sales data by documenting information in Delphi on a daily basis.
• Utilizes sales tools, and other market intelligence, i.e. Holeligence ® and STR® to drive business.
• Training: Responsible for ongoing training of all sales and catering employees and ensuring training records are maintained.
• Analyzes quality issues, identifies training needs and ensures implementation to improve results.
• Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies.
• Ensures all B. F. Saul Company Hospitality Group, brand, and department specific training requirements are met.
• Safety/Risk Management: Ensures a clean and safe work environment to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.
• Follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents.
• Self/Workload Management: Responsible for effective self/workload management.
• Demonstrates clear written and verbal communication skills.
• Promotes collaboration and positive, professional work environment.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
• Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures

Requirements

• Ability to interpret and perform basic computer functions, including MS Office, Outlook, Word, and Excel.
• Experience with STS, Sales Pro or Delphi FDC is preferred.
• Five years minimum Hotels Sales experience with Hilton, Marriott or Hyatt.
• Three years of Sales Leadership Experience.
• Willingness to Travel.
• Strong Sales and F&B experience.
• Proficiency in Revenue Management strategies.

Education

• High school diploma or GED required.
• College degree or equivalent experience preferred.
• Professional membership and community involvement desired.
• Basic Microsoft Office and Delphi experience also desired.

Physical Requirements

• Ability to lift, push, and pull up to 20 pounds on an occasional basis.

Benefits

• Well-Being Benefits: Health Insurance, Dental & Vision Insurance, Short & Long Term Disability, Vacation Policy, Incentive Eligible, Long Term Planning: 401(k) Retirement Program, Paid Life Insurance, Tuition Reimbursement, Team Member Programs: Our Big 3 Mission Statement Leaders of the Month/Year, Annual Performance Appraisals and Wage Increase Opportunities, Annual Team Member Banquets, Annual Team Member Engagement Survey, Discounted Room Rates for Team Members, Family and Friends, Complimentary Room Stays, Weekly Payroll