Manager of Business Banking

About the role

Join a bank built on strength, stability, and long-term relationships. As a Manager of Business Banking, you will lead a team responsible for acquiring, growing, and retaining business banking relationships throughout the Nashville, TN market. This highly visible leadership role combines sales management, client engagement, strategic market development, and team coaching, offering the opportunity to make a meaningful impact on both client success and business performance. We're seeking an accomplished banking leader who is energized by developing talent, building market presence, and delivering strong results in a relationship-focused environment.

Responsibilities

Team Management

• Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank.
• Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results.
• Regularly and proactively leverage the expertise of bank partners, other managers or team.

Sales

• Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned.
• Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending.
• Engage with customers, prospects and referral sources through proactive outreach.
• When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank.
• Engage in sales practices that are aligned to create value for both the customer and the bank.
• Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.

Service Standards

• Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
• Initiate conversation to uncover sales or referral opportunities.
• Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
• Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration

• Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
• Complete required training by established deadlines.
• Perform general office management duties as assigned to ensure operational efficiency.
• Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function.
• The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills

• Application of a structured sales process
• Sales planning and forecasting
• Financial analysis
• Credit underwriting
• Business development
• Networking and building centers of influence

Qualifications

Minimum Required Education and Experience

• Bachelor's Degree and 8 years' experience OR
• High School Diploma or GED/Equivalent and 12 years' experience in Commercial or business lending, credit or business development, or financial services management

Preferred Qualifications

• At least 4 years experience leading a high performing business or commercial banking sales team