Manager of Ambulatory Patient Safety & Quality

About the role

The Manager of Ambulatory Patient Safety & Quality plays a crucial role in supporting quality, patient safety, regulatory, and high-reliability initiatives across the ambulatory continuum. This role collaborates with Hackensack Meridian Health (HMH) and joint venture (JV) clinical and operational leaders to achieve transformational and sustainable improvements in patient outcomes.

Responsibilities

• Manages the day-to-day operations of the Network Ambulatory Patient Safety & Quality team, ensuring work is delivered accurately and on time.
• Manages and assists in the recruitment, development, coaching, counseling, and performance evaluation of direct reports.
• Creates and sustains an environment that fosters team member engagement and satisfaction.
• Establishes clear team objectives tied to departmental and organizational strategic goals.
• Effectively addresses team member concerns and promotes professional and personal development through continuing education and open communication.
• Develops, implements, and manages safety, quality, and process improvement activities for the ambulatory setting.
• Develops innovative process improvement initiatives and creates detailed action plans to resolve problems in a timely manner.
• Facilitates compliance with clinical and operational quality initiatives.
• Develops strategies to streamline data collection and analysis.
• Collects, analyzes, and evaluates data on trends within ambulatory operations and quality, using results to recommend improvement efforts.
• Prepares professional written reports and presentations on areas of responsibility, ensuring information is accurate, concise, and informative for the target audience.
• Demonstrates knowledge of benchmarking, trending, and root cause analysis.
• Provides education, training, and guidance to leaders and team members on safety and quality initiatives.
• Maintains effective working relationships with other teams, serving as a resource for accomplishing organizational goals.
• Participates in professional organizations, attends conferences, and reads industry literature to enhance knowledge of best practices.
• Other duties and/or projects as assigned.

Qualifications

• Bachelor's degree.
• A minimum of five years of experience in a healthcare setting.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.