Manager, NY Management Center

Job Responsibilities

• Manage the planning, coordination, and flawless execution of AMA public seminars, on-site programs, and external client meetings, ensuring an exceptional customer experience.
• Oversee the day-to-day operations of the Executive Conference Center, ensuring high standards of service, professionalism, and facility readiness.
• Achieve or exceed operational efficiency, revenue, and budget goals through effective resource planning and financial management.
• Develop, prepare, administer, and monitor the Conference Center's operating and revenue budgets.
• Serve as the primary liaison with the building owner, hotel operators, vendors, and service providers, negotiating agreements for guest rooms, catering, facility maintenance, and other conference services.
• Plan and oversee capital improvements, preventative maintenance, and facility enhancements to ensure the Conference Center reflects AMA's brand standards and provides an exceptional learning environment.
• Develop and implement business development and local marketing initiatives to increase utilization of the Executive Conference Center and drive revenue growth.
• Prepare proposals, negotiate agreements, and execute contracts for the sale and rental of Executive Conference Center facilities and services.
• Collaborate with internal departments to ensure seamless event planning, logistics, and customer satisfaction.
• Analyze operational and financial performance metrics and identify opportunities to improve efficiency, profitability, and the overall customer experience.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, Event Management, or a related field preferred.
• Three or more years of experience managing corporate events, conference centers, hospitality operations, or a related customer-facing environment required.
• Three or more years of supervisory or management experience preferred.
• Experience managing operating budgets, vendor relationships, and facility operations preferred.
• Two or more years of business development, sales, account management, or marketing experience preferred.
• Demonstrated ability to deliver exceptional customer service while managing multiple events and competing priorities.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, project management, and problem-solving skills with exceptional attention to detail.
• Prowess with Microsoft Office and experience with event management, CRM, or scheduling systems preferred.
• Ability to work collaboratively with internal stakeholders, clients, vendors, and external partners.