Manager Nursing - FMOL Voice Clinic

Responsibilities

• Supervises all front and back office staff.
• Conducts staff meetings on a weekly basis.
• Acts as a liaison between support staff and physicians.
• Interviews, performs performance appraisals, and handles disciplinary actions for staff.
• Maintains time cards and reports total hours worked to payroll.
• Maintains accurate employee files.
• Assists with continuing education for all staff.
• Maintains and monitors physician contracts for compliance.
• Demonstrates a positive customer service attitude/behavior.
• Resolves patient complaints and employee conflicts promptly.
• Maintains open communication with hospital departments, referring physicians, and staff physicians.
• Participates in continuous improvement initiatives that involve both intradepartmental and interdepartmental activities.

Program Management and Daily Operations

• Maintains authority to purchase daily operational supplies.
• Maintains inventory control of all general office and medical supplies.
• Orders and maintains adequate inventory levels.
• Purchases and adheres to financial and operational budget.
• Prepares and submits operational and financial reports as requested.
• Practices effective cost containment.
• Prepares and institutes policies and procedures, especially those associated with scheduling, billing, and collections.
• Maintains a collection ratio of 95% of "collectible monies."
• Places uncollectible accounts with a collection agency and monitors bad debt recovery.
• Maintains acceptable accounts receivable aging (patient due balances), especially 90 and 120 days.
• Maintains days in accounts receivable at 55.
• Maintains a 20% point of service collection ratio.
• Maintains a new patient ratio at 10% or greater.
• Maintains industry standards in physician compensation and benefits, staff compensation and benefits, clinical supplies, and building occupancy.

Performance Improvement and Quality

• Ensures compliance with insurance policies and procedures.
• Ensures OSHA, CLIA, and COLA standards as well as any other local, state, and federal mandates.
• Maintains and updates OSHA, CLIA, and COLA to ensure compliance.
• Administers and tracks physician employment benefits, such as Allowed Time Off (ATO), professional development, etc.
• Takes universal precautions when tasks present the possibility of exposure to blood and body fluids.
• Participates in and coordinates with organizational processes to collect and ensure information about hazards and safety practices.
• Adheres to established policies and procedures, including the wearing of personal protective equipment.

Qualifications

• 2 years nursing experience.
• Bachelor's of Science in Nursing.
• Current unrestricted Louisiana RN and BLS certification.