Manager Nursing and Patient Care Services - Lehigh Valley Hospital Cedar Crest Emergency Department

About the Role

The Manager Nursing and Patient Care Services provides operational leadership and accountability for the delivery of safe, high-quality patient care within a defined clinical unit or service area. This role translates organizational strategy into daily practice through effective management of staffing, clinical operations, patient experience, quality outcomes, and fiscal performance at the unit level. The Manager directly supervises frontline staff and serves as the first-line leader responsible for building team capability, ensuring regulatory compliance, and maintaining a professional practice environment. The role collaborates with the Director and interdisciplinary partners to implement strategic initiatives, drive performance improvement, and sustain a culture of safety, engagement, and accountability.

Responsibilities

• Provides direct operational leadership for a defined clinical unit, ensuring safe, efficient, and high-quality patient care delivery.
• Supervises frontline staff and manages daily staffing, scheduling, and patient care operations to meet clinical and operational needs.
• Implements organizational policies, procedures, and strategic initiatives at the unit level.
• Monitors and improves unit performance metrics related to quality, safety, patient experience, and workforce engagement.
• Manages unit-level budget performance and resource utilization within established financial targets.
• Ensures compliance with regulatory, accreditation, and organizational standards.
• Coaches and develops staff to support professional growth, competency, and retention.
• Identifies operational issues and escalates system-level concerns to the Director as appropriate.
• Participates in organizational and departmental initiatives to support continuous improvement and operational excellence.

Requirements

• Bachelor’s Degree in Nursing.
• 3 years experience in a similar or like unit.
• BLS - Basic Life Support (AHA - American Heart Association) upon hire.
• RN - Licensed Registered Nurse (PA - State of Pennsylvania or NJ - State of New Jersey) upon hire.

Preferred Qualifications

• Master’s Degree in Nursing or related area.
• Specialty/leadership certification within 2 years of hire.
• ACLS - Advanced Cardiovascular Life Support (American Heart Association) and PALS - Pediatric Advanced Life Support (American Heart Association) as per unit requirements.