Manager, Nuclear Service Delivery - New Berlin, WI

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

About the role

Konecranes Nuclear Equipment & Services is the leading worldwide supplier of lifting equipment for the nuclear power industry. For over 80 years, we have been dedicated to improving the efficiency and performance of the businesses we serve. Key to our success is our commitment to provide products and services people can trust.

As the Nuclear Service Manager, you will provide leadership and direct service field activities including quoting/estimating, service contract execution, labor and resource planning, safety, customer satisfaction, field operative productivity, material requisition/preparation, vehicle and equipment management. Our service team consists of office personnel and remote field service employees. This role supports the field service employees in all aspects of their remote work.

Responsibilities

• Responsible for on-time and on-budget execution of service of nuclear material handling equipment at customer locations globally, working with a cross-functional project team. Project types include oversight for repairs, modernization, inspections, assessments, rail surveys/repairs, and installation activities on electric overhead traveling cranes at nuclear power plants, government facilities, and other demanding customer sites both in the USA and globally.
• Provide managerial support to the office staff and field service workforce. Address performance issues, documenting as required. Review serious employment matters with supervisor prior to taking action. Conduct annual reviews with direct report employees.
• Develop technical skills throughout the organization as it pertains to crane controls; attain/maintain industry leadership. Develop skills and organizational culture; develop a customer-centered, knowledgeable, and responsive organization. Select, develop, motivate, and manage staff accordingly.
• Meet and exceed company goals and budgets as it relates to orders/sales, margins, profitability, quality, punctuality, productivity, expenses, and customer service.
• Attend pre-bid meetings and conduct detailed walkdowns of equipment and site. Attend customer meetings to assist sales staff.
• Prepare service quotations for work at nuclear facilities utilizing best practices and tools to optimize schedule. Engage subcontractors and coordinate sub-contracted services as necessary.
• Prior to services, print and prepare document packages for technician use. Prior to services, prepare tools as necessary and arrange logistics to site (techs do not carry tools; tools are shipped from the office or provided by the customer site).
• Write safety-related documents and work plans. Research and procure materials and tools local to the work.
• Review and approve invoices following completion of service according to contract. Follow all established safety rules and procedures, including those established by the customer, and have a strong commitment to safety. Plan and participate in monthly safety meetings.
• Assist in the field and support manufacturing efforts when necessary. Conduct kick-off meetings for engineering when engineering services are provided on a service order.
• Continually appraise company products, services, policies, and procedures relative to design, pricing, marketability, etc. Recommend changes as required. Recommend pricing and product strategy.
• Strive for continuous improvement in operations as it relates to efficiency, quality, punctuality, and costs. Actively and directly participate in resolving issues with internal/external customers.
• Maintain the current customer base. Support service quotations for repairs and inspections, scope, and estimate projects in a timely manner, following established guidelines.
• Direct and assist Service Staff employees with the planning and scheduling of service work for the existing service workforce, as needed. Ensure all open orders are scheduled or tentatively planned on the calendar. Ensure effective use of operative labor, maximizing direct labor in accordance with company guidelines.
• Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution.
• Oversee routine changes to the open orders, as needed. Ensure the open orders report reflects the current status of any active service work.
• Ensure time entry and expense reports are complete, accurate, and approved according to company guidelines and that hours are allocated to the appropriate job and are properly classified. Ensure the quality control program is administered in accordance with company policy.
• Oversee and input data to subcontractor management systems (ISN, Avetta, etc).
• Other duties as assigned by supervisor.

Requirements

• Proficiency with Microsoft Office programs (Word, Excel, PowerPoint, Teams, Projects, etc.).
• Must be able to work varied overtime and be able to travel and work away from home for extended periods of time.
• Must be team-oriented, solutions-driven, customer-focused, and a self-starter with the ability to work with minimal supervision.
• Able to read mechanical drawings and electrical schematics and BOMs.
• Strong mechanical and electrical aptitude are a plus.
• Read, understand, and apply the contents of all OSHA, ASME, CMAA, and other codes or regulations pertaining to our industry. Refresh and update knowledge periodically.

Qualifications

• High school diploma or equivalent required. An Associate's degree in Industrial Electrical/Mechanical Technology or related field or equivalent vocational/technical training and experience is a plus. Bachelor’s degree preferred.
• Three (3) to five (5) years of experience involving overhead cranes, installations, inspections, electrical, and mechanical repairs. Previous nuclear industry background is a plus.

Other Requirements

• Must have and maintain a good driving record, including a valid Real ID driver's license.
• Must be willing and able to work at elevations.
• Must be able to pass background checks that are required to gain access to nuclear power plants and secure government facilities (a candidate's legal, financial, physiological, and psychological background are considered in these background checks).

Benefits

• Medical Plan, Dental, Vision
• 401k plan with a match from day one
• Identity theft protection
• Accident insurance
• Travel insurance

Pay

This position offers a bonus incentive of up to 15% of the annual salary.

Schedule

• Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 3 weeks after 5-12 years of service, 4 weeks after 13+ years of service.
• Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service.
• Holidays: 10 paid holidays per year.