Manager, NRCS and Applications - Live Production Engineering

About the role

This role is responsible for long range project planning, budgeting and execution. You will work closely with project managers, stakeholders, and project teammates to prioritize, schedule and deliver exceptional technical solutions, while providing expert guidance to meet challenging deadlines. As a hands on leader, you will remove obstacles, assist with budgeting, and play a pivotal role as a technical designer, ensuring the team develops innovative solutions that align with project goals.

Responsibilities

• Provide expert technical leadership in evaluating, diagnosing, and prioritizing issues across the live production technology ecosystem.
• Guide the team through complex troubleshooting, architectural decisions, and root-cause analysis.
• Serve as the primary technical escalation point during major incidents and outages, ensuring rapid, informed decision-making that protects on-air reliability.
• Evaluate and prioritize incidents within the ServiceNow platform, using its operational data, trends, and performance metrics to guide technical decision-making and strengthen team reliability.
• Manage key vendor relationships, serving as a liaison for escalations and collaborative product development.

Requirements

• A four-year engineering degree (or equivalent work experience in live production support with 5+ years of experience in a media environment).
• Knowledge and troubleshooting skills in live production.
• Understanding of News workflows and NRCS (Newsroom Computer Systems), control room automation solutions, code development and deployment.
• Ability to convey complex information clearly and effectively and excels in both written and verbal communication.

Qualifications & Experiences

• Knowledge and troubleshooting skills in live production.
• Understanding of News workflows and NRCS (Newsroom Computer Systems), control room automation solutions, code development and deployment.
• Ability to convey complex information clearly and effectively and excels in both written and verbal communication.