Manager, NetSource Customer Service & Development

About the role

NetSource is a wholly owned subsidiary of Network Services Company, serving the distributor companies that own Network. The Customer Support and Development Manager has two primary purposes: manage the processing and servicing of all NetSource customer orders, and lead the development of NetSource processes to support growth and organizational development. This role involves high engagement with Network members to understand their needs, a collaborative approach to implement value-added processes, and leadership of the support organization.

Responsibilities

• Supervise the processing of orders received from Network member companies.
• Provide training for NetSource customer support and business analytics staff to drive departmental efficiencies and business outcomes.
• Supervise and participate in generating customer invoices upon confirmed shipments; resolve discrepancies with forwarding warehouses.
• Investigate and resolve member complaints regarding shipping problems.
• Approve and process credit memorandums for NetSource customers.
• Collaboratively manage NetSource platforms for all product lines, customer interactions, and customer files.
• Assist NetSource accounting department in resolving payment discrepancies.
• Develop relationships with suppliers to drive efficiencies for associates and members.
• Partner and collaborate with the internal operations team for thorough follow-through on sales projects.
• Initiate leadership on business development processes to positively impact support associates and members.
• Lead and motivate cross-functional teams to drive sales growth and expand opportunities for member engagement and success.
• Increase member purchasing activity within your supplier portfolio to achieve measurable growth and enhance supplier performance at NetSource.

Requirements

• Proven track record of results in a multi-location, multi-regional, or national environment.
• Proven track record of success in a leadership role within a customer support or customer-facing organization.
• Self-starter with a proven track record of implementing new processes and ideas both internally and externally with partners.
• Excellent oral and written communication skills, coupled with strong listening skills.
• Strong understanding of financial metrics and operational functions within distribution and its customers.
• Ability to manage and lead effectively and cross-functionally with complex customers.
• Demonstrated collaborative team approach.
• Independent, self-starter with strong organizational skills.
• Exemplary presentation skills.

Qualifications

• Minimum 5-10 years’ experience in a fast-paced customer support or customer-facing environment.
• 4-year college degree in Business or related field.
• Proficiency in Microsoft Office Suite required.
• Experience with CRM tools (e.g., SalesForce) a plus.
• SAP knowledge is helpful.

Benefits

• Competitive compensation.
• Medical, dental, & vision coverage.
• Generous PTO policy.
• Summer/Flex Hours all year round.
• Learning & Development Opportunities.
• Progressive Wellness Program.
• 401k matching program.
• Generous Profit Sharing contribution.
• Fun work environment with many company-sponsored events.

Pay

The anticipated salary range for this position is $95,000 - $115,000. The actual starting salary will vary based on applicant's location, education, experience, skills, and abilities. In addition to base salary, associates are eligible for a comprehensive benefits package, including health insurance, retirement contributions, opportunities for career growth, and professional development.

About Us

Our Values—Commitment to Excellence, Adaptability, Collaborative Relationships, and Integrity—serve as our cultural cornerstones and guide every action and decision across the organization.

Innovation is in our DNA: We thrive on new ideas and stay ahead of the curve with the latest data, technologies, and best practices.

Growth Mindset: We believe in continuous learning through tech conferences, courses, or exploring new tools.

Work-Life Harmony: Enjoy flexible working arrangements and a culture that respects your personal time.

“Teamwork and collaboration are key factors to success at NETWORK. The learning is constant; every single day is different than the previous day and you are always exposed to new challenges. The entire NETWORK team strives to be the best for each other and our many customers.” – Current NETWORK Associate