Customer Service Manager

Company Culture

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.

Why Join Us

Applied is listed as one of the World’s Best Employers by Forbes for 2021. We are #7 in the top 50 Industrial Distributors for 2024, we have earned the Outstanding Employer Support award from the US Navy, and we are a GSA‑approved vendor.

Benefits

• Competitive pay including bonus opportunities
• 401(k) plan
• Insurance coverage
• Paid time off
• Employee assistance program
• Career paths in sales, operations, or management throughout the country
• Professional development, training, and tuition reimbursement
• Team‑oriented culture with work‑life balance
• Local team support with company backing

What You’ll Do

• Collaborate with customers and the Cheyenne team to find products and services, solve customer needs, and build ongoing business relationships.
• Manage and lead/participate in day‑to‑day service center operations.
• Hire, train, and develop service center personnel.
• Manage internal service center operations to meet/exceed P&L objectives, including inventory, AR/DSO, and AP.
• Meet customer and shipment metrics, including time to fill, expediting orders, and quoting.
• Review and complete monthly reports and oversee petty cash balancing.
• Maintain high‑level customer relations.
• Use key metrics to evaluate and recommend best practices for operations.

Qualifications

• 2+ years sales or customer service leadership experience in a B2B transactional environment.
• Supervisory/management experience preferred.
• High school diploma or GED.
• Strong written and verbal communication skills, including English grammar.
• Computer skills, including Excel; ERP/SAP experience a plus.
• Analytical skills; inventory management experience preferred.
• Industrial sales/distribution experience a plus.
• Clean driving record / MVR.
• Must be authorized to work in the US; no sponsorship available.
• Position is on‑site in Cheyenne, WY; relocation benefits not provided.