Manager MSP Operations

TNAA is one of the fastest-growing healthcare staffing firms in the United States, built on the strength of talented and dedicated employees. The organization offers a fun, casual, and collaborative atmosphere where hard work is recognized, and individual achievements are celebrated. TNAA’s culture emphasizes dedication, honesty, and exceptional personal service to travel nurses and client facilities, reinforcing its commitment to excellence in healthcare staffing.

About the Role

This is a full-time remote role responsible for overseeing day-to-day operations of the Managed Service Provider (MSP) program within Corporate Jobs at TNAA. The Manager MSP Operations manages workflows, performance metrics, and service-level agreements to ensure efficient delivery of staffing services to client facilities. This role coordinates with internal teams and external partners, resolves operational issues, and supports the implementation of process improvements and system enhancements. The position also analyzes data to monitor program performance, prepares regular reports for leadership, and contributes to strategic planning initiatives that enhance client satisfaction and operational effectiveness.

Responsibilities

• Oversee day-to-day operations of the Managed Service Provider (MSP) program.
• Manage workflows, performance metrics, and service-level agreements to ensure efficient delivery of staffing services.
• Coordinate with internal teams and external partners to resolve operational issues.
• Support the implementation of process improvements and system enhancements.
• Analyze data to monitor program performance and prepare regular reports for leadership.
• Contribute to strategic planning initiatives that enhance client satisfaction and operational effectiveness.

Qualifications

• Experience in operations management, program coordination, or MSP administration within healthcare staffing or a related industry.
• Strong skills in workflow oversight, process improvement, and performance monitoring using data and metrics.
• Proficiency with business software tools (e.g., CRM/ATS systems, Excel, reporting platforms) and comfort working in a remote, technology-driven environment.
• Excellent communication, relationship-building, and stakeholder management skills, with the ability to collaborate across internal teams and external partners.
• Strong organizational and time-management abilities, including prioritizing multiple projects and meeting deadlines in a fast-paced setting.
• Demonstrated problem-solving, critical thinking, and decision-making skills with attention to detail and accuracy.
• Relevant experience in healthcare staffing, vendor management, or client services is highly beneficial.
• Bachelor’s degree in Business, Healthcare Administration, or a related field, or equivalent combination of education and experience.