Manager, Merchandise Production
About the company
At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:
- Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
- Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
- Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.
WMX is Warner Music Group’s merchandise and e-commerce services division, focused on helping artists connect with fans through merchandise, physical music, touring, VIP ticketing, retail, licensing and direct-to-consumer experiences. We work at the intersection of creativity and commerce, partnering with artists, managers, and label teams to build thoughtful, high-quality products and experiences that fans care about, and marketing them to drive revenue and add value to our clients' business. From artist stores and limited-edition vinyl to tour merchandise and global retail programs, we treat merch and physical products as meaningful extensions of an artist’s creative vision.
WMX combines the global scale of Warner Music Group with an entrepreneurial, hands-on approach. We value collaboration, ownership, and curiosity, and we’re building a forward-thinking team that’s excited to evolve how artists reach and engage their audiences.
About the role
This is a fast-paced, high-volume position that requires multi-tasking, resourcefulness, and problem-solving. You will support artists, merchandise managers, product development, and other internal customers to purchase, manage production, and deliver merchandise for a vast roster of artists.
Responsibilities
- Support the Merchandise Production team and a variety of internal customers (Product Managers, Creative, Tour managers, eComm, warehouse, accounting, etc.)
- Prioritize and delegate incoming orders
- Create purchase orders and work closely with vendors to ensure successful delivery
- Manage production schedule
- Review and approve shipping plans
- Manage packing and tracking to ensure all stakeholders receive records in a timely manner
- Host weekly meetings with stakeholders and vendors to review work in progress
- Communicate shipment schedule to warehouse, tour managers, and others daily
- Oversee product returns
- Monitor monthly invoice report to ensure timely reconciliation
- Source, develop, and maintain vendor relationships among an array of suppliers
- Maintain vendor report card and create semi-annual report
- Train and mentor procurement coordinators
- Product sourcing and development with our overseas vendors
Requirements
- 3 years of Procurement/Purchasing and/or Project management experience
- Excellent organizational, time management, and attention to detail skills
- Customer-focused and results-driven
- Enjoy training, managing, and supporting team members
- Thrive in a fast-paced environment, can prioritize, and provide swift direction to solve problems
- Strong communication skills (both verbal and written)
- Microsoft Office experience (Word, Excel, PowerPoint) and willingness to learn new software and workflow systems
Nice to have
- College Degree preferred
- Music merchandise, Retail Purchasing, Tour, and/or eCommerce experience
- Apparel print and/or manufacturing experience
- Product development system and/or Order management system experience
Schedule
This position requires a minimum of 4 days per week in the office. We value in-office collaboration, which is essential for talent development and strong working relationships.
Pay
Salary Range: $70,304 to $72,000 Annually. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.