Manager, Mental Health Coaches

Essential Duties and Responsibilities

• Supervises assigned staff including development of schedules and ensuring that quality patient care is delivered.
• Resolves patient needs by using multidisciplinary team strategies.
• Participates in hiring process to include interviewing and selecting applicants, and orienting new staff, conducting performance evaluations and recommending corrective action when needed.
• Ensures that policies and procedures are implemented. Communicates and interprets policies and procedures to staff.
• Collaborates with physicians and psychologists in the proper treatment of patients.
• Contributes ideas and suggestions to improve methods and productivity within the assigned unit(s) while maintaining high quality patient care.
• Mentors and coaches staff to ensure continued professional development.
• Provides emotional and psychological support to patients and their families.
• Ensures operation of medical and administrative equipment by verifying emergency equipment availability, preventive maintenance and other measures.
• Ensures supplies are maintained by reviewing usage reports, identifying trends and anticipating needs; submits supply orders as necessary.
• Seeks guidance from the Director and/or upper management for unusual or unanticipated circumstances that require deviation from financial/operational policies and standards of practice.
• Maintains documentation of patient care services by auditing patient and department records.
• Protects patients by carrying out infection-control policies and protocols, enforcing medication administration and storage procedures and controlled substance regulations.
• Participates in budget development process as directed.
• Maintains overall responsibility for designated service operations with 24hr accountability.
• Leads, manages, coaches, and trains a team or department, provides guidance, support, and mentors to ensure optimal performance and productivity.
• Oversees the recruitment, hiring, team/department orientation, performance appraisals and disciplinary actions including up to termination processes for a team or department.
• Performs all other duties as assigned.

Minimum Education and Experience Requirements

• Required Education and Experience: Bachelor of Science in Psychology, Nursing, or health related field required. Technical and professional knowledge, skills, and abilities for operations of position, acquired through 3+ years of progressive experience required; 2 years of the progressive experience must be in the mental health field to include crisis behavior intervention experience.
• Preferred Education and Experience: 2+ years of Adolescent/Pediatric experience preferred.

Physical Requirements

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