Manager, Marketing Tech Operations (8770)

Key Responsibilities

• Serve as administrator for the organization’s intelligence and experience management platform, including recommending and implementing configuration updates, liaising with technical teams and vendors, and managing data imports and integrations.
• Configure and maintain system settings, user permissions, and workflows.
• Partner with business stakeholders to align platform capabilities with strategic goals.
• Collaborate across departments to define data needs and deliver actionable intelligence to end users.
• Lead operational support for marketing programs, campaigns, strategic initiatives, and department-wide projects.
• Train and mentor junior team members and direct reports.
• Manage technology integrations and support the development of data connectors and pathways across platforms.
• Develop and document processes, procedures, and best practices to improve operational efficiency and drive user adoption.
• Monitor system performance and troubleshoot issues.
• Streamline platform administration and collaborate with users on enhancements and advanced feature rollouts.
• Analyze marketing activities to evaluate return on investment (ROI) and recommend optimization strategies.
• Support marketing budget planning and management across departments and teams, including invoice processing, expense tracking, budget analysis, and deadline management.
• Liaise with software vendors regarding updates, support requests, feature enhancements, and system maintenance.
• Proactively communicate vendor updates, known issues, service disruptions, and release information to internal stakeholders.

Qualifications

• Bachelor’s degree in a related field required; advanced degree preferred.
• Minimum of 5 years of experience in a similar role, preferably within a professional services environment.
• Experience administering marketing technology or experience management platforms.
• Experience with software systems and integrations; familiarity with software development concepts preferred.
• Experience supporting change management initiatives and driving user adoption.
• Experience with Litera Foundation strongly preferred.
• Knowledge of data management best practices.
• Proficiency with SQL, APIs, data visualization tools, and scripting languages is a plus.
• Advanced skills in Microsoft Excel and Microsoft Word.
• Strong analytical, organizational, and multitasking abilities.
• Excellent verbal and written communication skills with the ability to work effectively across diverse stakeholder groups.
• Ability to translate complex information into actionable insights.
• High attention to detail and ability to manage multiple concurrent projects.
• Comfortable working in dynamic, evolving environments.

Salary Range

$120,000 - $130,000