manager, marketing operations (Remote - U.S.)

About the role

The role of Manager, Marketing Operations at Starbucks involves supporting program management as part of the team responsible for North America marketing and product execution. You will partner with Brand Marketing Org and other assigned businesses to manage projects from planning to delivery, ensuring they are completed on time and within budget.

Responsibilities

• Serve as the primary project management contact for brand and marketing campaigns and lead cross-functional teams to manage programs or projects.
• Manage and monitor project or program schedules and progress to ensure expected results are delivered on time and within budget, anticipating and mitigating challenges as needed.
• Influence processes for improving business planning, cross-functional communication, work integration, and teamwork between partners from cross-functional departments to achieve Key Performance Indicators (KPIs).
• Apply marketing knowledge and capabilities as a consulting Starbucks business partner on requirements, strategies, and opportunities for innovation across Starbucks paid/owned/earned channels.
• Facilitate successful marketing kickoffs to ensure creative teams receive comprehensive briefings to efficiently initiate work.
• Partners with cross-functional teams to track success metrics and program performance measures to evaluate program effectiveness and integrate learnings into future initiatives.
• Lead complex program and project efforts to completion, managing scope, time, cost, risk, quality, integration, procurement, human resources, and communications.
• Manage complex large-scale or multiple mid-sized projects, conducting requirements gathering and analysis.

Requirements

• Ability to communicate clearly and concisely, both orally and in writing.
• Change management skills to balance multiple priorities and meet deadlines.
• Strong problem-solving and analytical skills.
• Experience leading complex program and project efforts to completion.
• Experience managing relationships in a highly matrixed organization.
• Experience managing complex large-scale or multiple mid-sized projects.
• Experience conducting requirements gathering and analysis.

Qualifications

• 7+ years of experience in project management, including all elements of scope, time, cost, risk, quality, integration, procurement, human resources, and communications.
• 5+ years of experience managing complex large-scale or multiple mid-sized projects.
• 5+ years of experience conducting requirements gathering and analysis.

Skills

• Strategic thinking and nimble problem-solving.
• Logical task-mastery and collaborative team member.

Benefits

As a Starbucks partner, you and your family will have access to various benefits including medical, dental, vision, life insurance, disability, paid parental leave, family expansion reimbursement, vacation, sick time, holidays, and personal days. Additionally, you will have access to the Starbucks College Achievement Plan for tuition coverage, S.I.P. for discounted company stock, Bean Stock for equity, incentivized emergency savings, and financial well-being tools. For more detailed information about benefits, visit starbucksbenefits.com. If you are working in certain states, you will accrue vacation time accordingly. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. For assistance or accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258.