Client Operations Manager - Marketing (Remote)

Job Summary

The Client Operations Manager plays a critical role in ensuring the successful execution of client programs, retail marketing initiatives, experiential campaigns, and field operations. This position serves as the operational hub between clients, internal teams, vendors, field staff, and agency partners to keep projects organized, on track, and delivered with excellence.

Key Responsibilities

• Manage the day-to-day operational execution of client programs, retail activations, experiential marketing campaigns, and field initiatives.
• Cook up cross-functional teams, vendors, agency partners, and field staff to ensure projects are delivered on time and within scope.
• Develop and maintain project plans, timelines, documentation, meeting recaps, and status updates while keeping stakeholders informed.
• Monitor project milestones, budgets, staffing, deliverables, and operational risks, proactively identifying issues and recommending solutions.
• Support activation logistics, including vendor coordination, staffing, inventory, reporting, and market readiness.
• Track program performance and analyze operational data to identify trends, opportunities, and areas for improvement.
• Prepare accurate reports, dashboards, and project documentation that support client communication and leadership decision-making.
• Ensure consistent use of project management tools, reporting systems, and operational processes across teams.
• Collaborate with Finance, Analytics, Technology, Account Management, and field leadership to improve workflows and operational efficiency.
• Identify process improvements that enhance execution quality, reporting accuracy, and overall client satisfaction.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Operations, or a related field preferred.
• 4–6 years of experience in project management, client operations, field marketing, experiential marketing, agency operations, or related roles.
• Proven ability to manage multiple projects simultaneously while balancing competing priorities and deadlines.
• Experience coordinating cross-functional teams, vendors, clients, and external partners.
• Strong project management, organizational, and problem-solving skills with exceptional attention to detail.
• Experience using project management platforms (such as Monday.com), Microsoft 365, SharePoint, CRM systems, and reporting tools.
• Comfortable analyzing operational data and preparing reports that support business decisions.
• Excellent written and verbal communication skills with the ability to build strong relationships across all levels of an organization.
• Self-starter who thrives in a collaborative, fast-paced environment and continuously looks for ways to improve processes.
• Willingness to travel occasionally to support client meetings, market visits, field activations, and training as needed.

Pay

Salary Range: $75,000 - $85,000 Bonus Potential: 10% Communication Allowance: $150 per month Wellness Benefit: $50 per month Medical, vision, and dental insurance available

Benefits

• Health & Wellness: Comprehensive medical, dental, and vision coverage to support you and your family
• Unlimited Paid Time Off: Generous flexibility to support work-life balance and personal well-being
• Paid Holidays: Company-observed holidays to ensure time to recharge and disconnect
• Equipment Provided: Company-issued computer/tools to set you up for success
• Growth Opportunities: Clear paths for professional development, skill-building, and internal mobility
• Innovative Work Environment: Collaborate with high-performing, creative teams in a fast-paced, supportive culture
• Referral Bonus Program: Earn rewards for bringing great talent into the organization

Interview Process

The interview process includes: - Self-recorded video interview - Video interview with hiring team (must be on camera) - Panel video interview (must be on camera)