Manager, Marketing Operations - Delivery & Planning
The Role
The Marketing Operations Manager – Delivery & Planning is responsible for owning and driving the execution of the marketing operating system, ensuring marketing work flows efficiently across teams, aligning resources to the highest-value initiatives while maintaining operational discipline and execution excellence.
Responsibilities
Own and manage execution of the marketing operating model including intake, prioritization workflows, and backlog management.
Ensure adherence to standardized processes and maintain visibility across all marketing initiatives.
Facilitate WSJF-based prioritization and maintain a single, prioritized backlog aligned to business value and capacity.
Support quarterly planning by aligning prioritized work to team capacity and business priorities.
Oversee execution of marketing initiatives across creative, content, digital, and automation teams. Manage timelines, dependencies, and risks to ensure successful delivery.
Track and manage team capacity across initiatives. Identify workload imbalances and support efficient resource allocation to maximize throughput and delivery effectiveness.
Serve as the primary operational point of coordination across marketing functions. Partner with Strategy, Analytics, Compliance, and Business Units to ensure alignment and execution readiness.
Identify inefficiencies and implement process improvements to enhance workflow efficiency, scalability, and speed-to-market. Monitor operational KPIs such as throughput and cycle time.
Lead and develop a team of 2–3 marketing operations and/or program management professionals. Provide coaching, performance management, and support career development.
Proactively identify risks, resolve issues, and escalate conflicts or constraints that may impact delivery timelines or outcomes.
Requirements
BS in Marketing, Business Administration, or a related field.
6–8 years of experience in marketing operations, program management, campaign delivery, or a related function within a cross-functional or matrixed environment.
Demonstrated experience managing complex workflows, coordinating cross-functional teams, and delivering marketing initiatives at scale.
Experience supporting structured planning and prioritization processes, including backlog management and resource alignment.
Experience with marketing workflow or project management tools (e.g., Asana, Jira).
Not required: Experience working within Agile or structured delivery frameworks (e.g., Scrum, Kanban, SAFe).
Qualifications
Not required: Experience working within Agile or structured delivery frameworks (e.g., Scrum, Kanban, SAFe).
Benefits
Hybrid model both in person and remote with minimum of onsite expectation of 40% or as needed.
Pay
To be determined based on experience and qualifications.
Schedule
Monday - Friday, 8:00am - 5:00pm.