Manager, Marketing & BD Operations

Responsibilities

• Proposals and pitch excellence
• Work with senior team members to develop and build out the MBD Operations Pitch domain.
• Responsible to train and oversee the development of junior team members, ensuring they deliver consistent, high quality pitch and BD materials.
• Regularly review process and procedure to improve through data driven analysis and stakeholder feedback.
• Lead the preparation and coordination of pitches, proposals and capability statements, including collecting bios, deal lists, and other supporting materials.
• Maintain and improve pitch templates and standard materials to ensure consistency and quality and that templates and standardized documents are up to date and accessible for the team.
• Take ownership of the coordination deadlines, document formatting, and the submission process for proposals and pitches.
• Ensure pitch outcomes and credentials data are accurately captured and maintained in a timely manner, supporting continuous improvement.
• Provide guidance to the wider M&BD function on best practice.
• Matter intelligence
• Work with senior team members to develop and build out the MBD Operations Matter intelligence domain.
• Responsible to train and oversee the development of junior team members, ensuring they deliver consistent, high quality, proactive client and matter capture activities.
• Regularly review process and procedure to improve through data driven analysis and stakeholder feedback.
• Lead the experience & matter profiling process and embed new ways of working across the M&BD Operations team and wider function.
• Apply domain expertise to interpret research outputs and highlight implications for BD activity.
• As a subject matter resource for CRM data quality and usage, support adherence to agreed standards and processes.
• Cross functional collaboration and project delivery
• Play an active role in the delivery of M&BD Operations projects, including process improvements, system enhancements and new capability roll outs.
• Collaborate with other M&BD teams to deliver integrated initiatives.
• Act as a key operational and domain point of contact on cross functional projects, supporting analysis, coordination and implementation.
• Proactively share best practices and contribute to continuous improvement across M&BD Operations and global function.
• Provide technical, domain or process expertise to the M&BD Operations team, reinforcing standards and ways of working.
• Mentor and support coordinators and junior team members, helping to build confidence, capability and consistency.
• Contribute to knowledge sharing documentation and training materials within the Operations team.
• Performance and impact
• Track and update key metrics and activity logs, supporting the team’s ability to monitor progress and report on outcomes.
• Aid in the preparation of regular reports and summaries for leadership and team meetings.
• Ensure all records and documentation are accurate, up to date, and compliant with firm standards.
• Support maintenance of calendars and planning tools for the M&BD function.

Qualifications

• Bachelor’s degree or equivalent relevant experience; professional certification an advantage where appropriate.
• Understanding of how M&BD Operations enables our teams to deliver against our firm / functional strategies.
• Demonstrated specialist experience and expertise in one or more M&BD disciplines e.g., research, client cultivation, strategy and planning, pitching support, market analysis, CRM, reporting / performance management, submissions and brand building), with strong knowledge of BD tools, methodologies, and best practices.
• Demonstrated ability to conduct detailed research and analysis, investigate issues, and develop practical solutions within defined scope and translate findings into practical outputs.
• Strong analytical, problem-solving, and attention-to-detail skills, ensuring accuracy and consistency in BD outputs.
• Good understanding of how BD activities support practice group and firm objectives, and how BD collaborates with other business services.
• Clear and effective communication skills, enabling collaboration with BD colleagues and accurate information sharing with stakeholders as required.
• Able to manage workload effectively, meet deadlines, and work collaboratively in a team-based, fast-paced environment.