Manager Manufacturing Quality

About the role

The role of Manufacturing Quality Manager at PMI involves leading, motivating, and coaching the manufacturing quality team to continuously support production by providing on-floor quality support to ensure optimal and cost-effective quality assurance. This includes contributing to the achievement of product quality and production volume targets up to the release of finished goods to the market.

Responsibilities

• Ensure Compliance and Safety: Guarantee adherence to PMI and legal standards, policies, and environmental, Health, Safety, and Sustainability guidelines. Foster a proactive, safety-first culture using preventive and predictive approaches in line with our Integrated Operating System.
• Provide Full Support in Case of Non-Conformities: Both for product and process. Provide guidance and coordinate Quality team members during investigations, risk assessments, and root cause analyses, leveraging Integrated Operating System problem-solving tools.
• Manage Non-Conformities: Ensure timely investigation and blocking of product and material non-conformities. Implement NC-CAPA processes to identify and prioritize quality improvement opportunities.
• Support Quality Management System (QMS): Participate in the creation and review of procedures, work instructions, and other Quality Documents. Provide support and training in accordance with the training management system.
• Continuous Improvement: Provide timely feedback and recommendations for corrective actions. Propose, define, and implement quality improvement programs to ensure products and processes meet Quality requirements.
• Control Quality Losses: Regularly monitor Quality Loss on Good Destroyed (LOGD) costs for semi-finished goods, finished goods, and incoming materials. Resolve critical consumer complaints with a focus on consumer satisfaction and assess impact or correction of Swedish Match North America processes.
• Develop & Motivate Your Team: Manage and develop a motivated and skilled team. Create an environment where each member of the team is encouraged to express their talents and potential. Develop and drive the execution of a Qualification matrix and training path for each role. Facilitate successful team behavior within Quality Systems and across functional areas.

Requirements

• College/University Master’s degree in chemistry, biological sciences, Physical sciences, Engineering or equivalent skills through demonstrated experience.
• 5+ years' experience in quality engineering in tobacco, food, pharmaceutical or similar FMCG industry.
• Knowledge of manufacturing process and applicable QMS.
• Knowledge on Quality tools, root cause analysis, analytical skills, and strong ability to transform statistical data into information and influence others.
• Capability to learn fast and teach skills.
• Knowledge of International standards (ISO, GMP, GCP, ICH, GLP, etc).
• IT skills (MS Office).
• Experience on FDA inspection would be considered as an additional asset.

Qualifications

• Annual Base Salary: $132,000 - $165,000

Benefits

• Paid vacation time
• Paid sick time
• 12 paid company holidays
• 3 paid floating holidays
• Parental leave
• Family and medical leave
• Bereavement leave
• Sick and safe time
• Public emergency leave
• Jury duty leave
• Leave for victims of domestic violence, sexual assault, stalking, or crime
• Basic life insurance
• Accidental death & dismemberment (AD&D) insurance
• Short-term and long-term disability insurance
• Option to purchase supplemental life and AD&D coverage

Skills

• Quality tools
• Root cause analysis
• Analytical skills
• Statistical data transformation
• Influence others
• International standards (ISO, GMP, GCP, ICH, GLP, etc)
• MS Office
• FDA inspection experience

Pay

• $132,000 - $165,000 annually

Schedule

• Full-time

Benefits

• Medical, dental, and vision plans
• Flexible spending accounts for health care, dependent care, and savings
• 401(k)/Deferred Profit Sharing (DPS) Plan with employer matching and contributions
• Unpaid National Guard and reserve leave, unpaid civil air patrol leave, unpaid qualified volunteer leave
• Unpaid time off for jury duty, and paid time off for certain activities relating to criminal proceedings
• Basic life insurance, accidental death & dismemberment (AD&D) insurance, short-term and long-term disability insurance
• Option to purchase supplemental life and AD&D coverage

Company Information

We are a global business committed to improving the lives of millions of smokers. We offer a competitive base salary, potential for a discretionary annual bonus, and a range of benefits including medical, dental, and vision plans, flexible spending accounts, a 401(k)/Deferred Profit Sharing (DPS) Plan, and paid leave options. PMI is an Equal Opportunity Employer and is headquartered in Stamford, Conn., with affiliates in the U.S. and a global presence. For more information, visit www.pmi.com/us.