Manager, Maintenance

About the role

The Manager, Maintenance oversees system technical department operations, ensuring system integrity and managing plant maintenance, including demand and predictive maintenance, and engineering for existing systems. They also oversee contract labor resources and coordinate with various departments to optimize customer experience.

Responsibilities

• Supports all efforts to enhance customer experience.
• Maintains plant maintenance operations to ensure system integrity and quality service.
• Manages contract labor resources, adhering to scope of work and quality standards.
• Provides technical support and direction to field locations and regional office.
• Serves as the Subject Matter Expert (SME) for company tools and drives maintenance technician training.
• Participates in budget preparation and monitors expenses to align with budget plans.
• Maintains compliance with FCC standards and ensures proper system material management.
• Ensures system maps are up-to-date and accessible.
• Evaluates and consults on technical operations and strategic planning.
• Assists with SOW and renewal processes for contract labor resources.
• Maintains accurate records and complies with regulatory requirements.
• Maintains positive employee relations and develops a high-performance team.
• Adheres to industry-specific regulations and company policies.

Requirements

• Advanced understanding of TCP/IP stack and associated abstraction layers.
• Advanced knowledge of company products and services.
• Advanced knowledge of testing and reporting of technical proofs of performance.
• Advanced knowledge of construction practices and specifications.
• Advanced knowledge of headend operation and standards.
• Advanced knowledge of installation/service requirements.
• Advanced knowledge of network designs, architectures, and topologies.
• Ability to use weight-bearing equipment, drive company vehicles, operate tools, and work at heights.
• Knowledge of analog transmission line theory, electronic theory, fiber optic theory, national electric code, and national electric safety code.
• Knowledge of HFC, advanced video, and IP networks.
• Knowledge of the capital and operating budget process.
• Knowledge of Microsoft Office.
• Knowledge of FCC compliance reports and other relevant regulations.

Qualifications

• Bachelor's degree in Electronic Engineering or related field, or equivalent experience.
• NCTI Advanced Technical Certification or SCTE Certification, or equivalent.
• System engineering experience of 5+ years.
• Management experience of 2+ years.

Skills

• Strong communication and leadership skills.
• Ability to prioritize and organize tasks effectively.
• Effective problem-solving and decision-making abilities.
• Ability to work independently and collaboratively.
• Understanding of local and state rules and regulations.
• Understanding of OSHA rules and regulations.
• Understanding of power distribution systems.
• Knowledge of company products and services.
• Ability to use personal computer and software applications.

Benefits

Charter Communications offers a comprehensive pay and benefits package designed to support all aspects of employees' well-being, including career growth opportunities and support for personal and professional development.