Manager, Luxury Selling and VIC Activations

About the Role

The Manager, Luxury Selling & VIC Activations drives the planning and execution of luxury client activations, ensuring exceptional experiences and seamless execution. This role oversees the Bloomingdale’s VIC Activations Planning Calendar, collaborates with cross-functional teams across Customer Strategy/Experience, Stores, Integrated Marketing, Merchants, and Vendor Partners, and provides on-site support to elevate client engagement. The Manager optimizes luxury selling through access to assortments and supporting luxury selling expertise.

The Manager of Luxury Selling & VIC Activations will report to the Director of Top Client Development and is part of the larger Customer Experience & Strategy team within the Customer & Revenue Growth organization. The CRG team is responsible for developing the holistic experience strategy across the Bloomingdale’s customer journey through innovative solutions that elevate the overall shopping experience and strengthen customer relationships.

Responsibilities

• Manages VIC Activations Planning Calendar, Playbook, and Reporting to ensure clarity of strategy, execution, and results.
• Leads cross-functional teams on seasonal planning processes and ongoing touchpoints in support of VIC Activations.
• Partners with stakeholders across Customer Experience/Strategy, Stores, Integrated Marketing, Merchants, and Vendors to plan and execute activations that meet or exceed client expectations.
• Provides on-site support for activations in the field, engaging sellers, hosting clients, and ensuring an elevated experience through seamless execution.
• Collaborates with Customer Strategy and Data Analytics to optimize reporting, owning ultimate reporting development, content, and cadence.
• Supports the creation of internally and externally facing materials that advance the VIC Activations model.
• Manages programs to optimize access to network luxury assortments.
• Manages the internal concierge network to unlock quick and consistent access to luxury assortments.
• Partners with Product & Styling Expertise to develop content and programming that supports luxury selling expertise.
• Works with Selling Strategy to maximize the Little Brown Book selling tool within the luxury category.

Requirements

• Bachelor’s degree or equivalent work experience in a related field.
• XXXX+ years of relevant work experience in luxury retail, client development, or omnichannel experience with a passion for customers and developing luxury experiences.
• Outstanding relationship-building skills with the ability to forge meaningful connections with clients, sellers, vendor partners, and key business stakeholders.
• Excellent communication (written, verbal, storytelling) skills; high level of creativity, independence, interpersonal skills, and confidence.
• Ability to juggle multiple projects, prioritize tasks, and communicate timelines effectively.
• Maintains confidentiality and security of sensitive company information.
• Ability to travel, spend time in stores with colleagues and clients, and work a flexible schedule based on department and company needs.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Benefits

• 401k retirement plan.
• Medical, vision, dental, life, and disability insurance options.
• Paid time off (PTO) accruals and holidays.
• Eligibility for performance-based incentives/bonuses (requirements may apply based on location, job level, classification, and length of employment).