Manager, Luxury Personal Shopper

About the role

The Personal Shopper is a highly engaged seller who maximizes sales and builds long-term, high value relationships with Bloomingdale’s most valuable clients. This role serves as a key store resource and leader for fashion education and selling techniques. The Personal Shopper assists clients with all personal, home, and gifting needs, focusing on luxury products.

Responsibilities

• Consistently provides a high-touch, personal experience; strong and consistent follow up to ensure satisfaction and offer additional service
• Serves all shopping needs: personal wardrobe, family wardrobe, home needs, cosmetics and gifts
• Anticipates needs and proactively reaches out to remind the client of occasions and holidays, and to suggest gifts
• Highly knowledgeable about alterations and fit; leverages the alterations service to drive sales
• Teaches clients how to edit, refine and style their wardrobes, both in the store and through in-home appointments
• Manages time and productivity; utilizes available technology to maximize efficiency
• Uses the Bloomingdale’s app to share product likes with clients; utilizes “wish list” with clients to share product likes
• Stays aware of relevant fashion trends and pop culture; encourages user-generated content by creating “post-worthy” experiences
• Provides clients with premium access to products; utilizes all tools to secure product for the customer: search and send, special order tool, online look books; can easily sell merchandise not within their four walls
• Proactively seeks out product knowledge and has the confidence to sell luxury product
• Hosts fashion presentations and private events in their own store each season; trade areas able to leverage Shopper to host events in local stores
• Merchandise Personal Styling offices, demonstrating expert mixing of product
• Develops a luxury client interested in attending unique events
• Builds a relationship based on trust with each client
• Cares about the overall service standard in the building, stops to assist or address clients’ needs throughout the store
• Assists the General Manager in acquiring new high value clients through networking
• Serves as the store fashion leader, sharing trends and selling initiatives as a leader in the store
• Cultivates trusting relationships with product designers and buyers to secure limited availability product only available through Personal Shopping, especially luxury opportunities
• Regular, dependable attendance & punctuality

Requirements

• High School Diploma or equivalent required
• 3-5 years related experience
• Excellent written and verbal communication skills
• Ability to read, write, and interpret documents
• Basic math skills such as addition, subtraction, multiplication, and division
• Strong analytical and problem-solving skills
• Must be able to work independently with minimal supervision
• Able to react and adapt well to changing priorities

Qualifications

• Leadership: Set clear expectations for leadership behavior and accountability for results
• Ability to work a flexible schedule based on department and store/company needs which may include day, evening, weekends, and/or holidays

Physical Requirements

• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lifts/moves up to 25lbs

Benefits

• 401k
• Medical/vision/dental/life/disability insurance options
• PTO accruals
• Holidays
• Additional benefits available at bloomingdalesJOBS.com