Manager - Local Operations

About The Role

Uniti's Manager of Local Operations manages vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. The team of experts creates meaningful connections with customers that create long-term relationships.

Responsibilities

• Manage technicians in the areas including but not limited to residential and business installation and repair, central office/network, cable;
• Reviews job done by each technician on a quarterly basis to check for quality of work;
• Ensures technicians are following the correct procedures;
• Initiates disciplinary actions as required;
• Maintains personnel records in preparation for appraisals that are completed once a year.
• Manages functions involving installation and repair and central office maintenance.
• Analyzes trouble patterns and repeat reports to reduce the number of troubles and repeat reports;
• Makes sure central office routines are monitored;
• Makes sure progress of central office (CO) and Outside Plant (OSP) jobs are inspected after completion;
• Makes sure facility change orders (FCOs) are monitored;
• Schedules and coordinates job cut-over;
• Handles after hours problems and calls for their supervisory area;
• Covers for other supervisory areas as needed.
• Utilizes all aspects of ETA: Monitors tasks and works with planner to make needed adjustments;
• Prepares monthly work schedule;
• Makes sure employee status and performance reports are recorded.
• Provides and records safety training and hazard communications ensuring everyone follows safety rules and procedures on a daily basis;
• Maintains OSHA records;
• Investigates and completes accident reports.
• Maintains proper files and documentation for DOT drivers including monthly summary and daily inspections;
• Makes sure controllable expenses are monitored, inspected, and maintained;
• Makes sure building, grounds, and vehicles are maintained;
• Prepares budget inputs for needed tools and test sets and identifies plant needing replacement or relief.
• Works with city official, county officials, and local customers to maintain a positive image of Uniti.

Qualifications

• Ability to motivate employees in the areas of sales, increased revenue and productivity;
• Ability to manage people (HR knowledge);
• Customer service mentality;
• Knowledge of telephone operations;
• PC skills;
• Positive attitude;
• Candid, vocal, and honest communication skills;
• Ability to shift gears at a rapid pace;
• Ability to adapt to changing technology;
• Relationship building mentality;
• College Degree;
• 5-7 years professional level experience;
• 2-3 years supervisory experience;
• 9 years related technical and/or telephony experience;
• Or an equivalent combination of education and technical level related experience required.

Even Better

• Previous experience as a technician;

Minimum Requirements

• College degree and 5-7 years professional level experience with 2-3 years supervisory experience;
• Or 9+ years related technical and/or telephony experience;
• Or an equivalent combination of education and technical level related experience required.

Our Benefits

• Medical, Dental, Vision Insurance Plans;
• 401K Plan;
• Health & Flexible Savings Account;
• Life and AD&D, Spousal Life, Child Life Insurance Plans;
• Education Assistance Plan;

Pay

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Schedule

This is a safety sensitive position.