Manager, LM Operations

About the role

RXO is a leading provider of transportation solutions, using cutting-edge technology to revolutionize the industry. The role offers a competitive salary range of $67k-$75k, potentially including bonuses or commissions.

Responsibilities

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports, and fostering positive relationships with carriers and helpers.
• Develop and mentor staff to achieve goals; train staff on company policies and procedures.
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems.
• Use route planning software to build efficient delivery routes.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers and dispatchers to meet and exceed customer expectations.
• Ensure that all work is completed accurately and within established time frames.
• Allocate and request additional resources as needed.

Requirements

• At least 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office, including Word, Outlook, and Excel.
• Bachelor’s degree in business, logistics, or a similar field (a plus).
• Availability to work various shifts, including holidays, days, evenings, nights, weekends, and occasional travel.
• Experience mentoring, training, and guiding newer/less-experienced team members.
• Bilingual English/Spanish (read, write, and speak both languages).
• Strong business acumen with the willingness to partner with management teams.

Qualifications

• Knowledge of transportation and logistics principles and practices.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills.
• Proficiency in route planning software.

Skills

• Logistics and supply chain management.
• Project management and organizational skills.
• Customer service and relationship building.
• Microsoft Office proficiency.

Benefits

Competitive pay, paid time off, diversity days, hourly and salary PTO, bereavement leave, volunteer time, jury duty, family bonding leave, prenatal care leave, 401(k) retirement plan with a company match, insurance benefits, employee assistance program, tuition reimbursement, adoption assistance, tax-advantaged accounts, and more.

Pay

$67k-$75k, with potential for bonuses or commissions.

Schedule

10-20% on-site XDT support and client-facing meetings and alignment.