Manager, Legal Operations
Swooped is a Talent Platform (not a staffing agency). The organization is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. It is redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. The platform provides access to personalized care designed for results and is normalizing health & wellness challenges while innovating on their solutions.
About the role
This role will report to the Director, Head of Legal Operations and play a critical role in scaling and optimizing the operations of the Legal team. The individual will own the legal department budget and the outside counsel and vendor management program, while driving continuous improvement, adoption, and efficiency. This is a hands-on role for a strong operator who thrives on building processes, managing systems, and creating actionable insights through data and reporting.
Responsibilities
- Own the legal department budget: planning, tracking, forecasting, and variance analysis in partnership with Finance.
- Oversee outside counsel management program, including managing firm relationships, enforcing outside counsel guidelines, rate negotiations, and matter budgets.
- Serve as primary administrator for e-billing platform and matter management system; ensure data integrity and train legal team on tools.
- Own the monthly accruals process in partnership with Finance, tracking unbilled outside counsel spend, gathering estimates from law firms, and ensuring accurate reporting at close.
- Lead vendor selection and RFP processes for legal technology and outside counsel panels.
- Evaluate and implement AI and automation tools to reduce administrative burden on attorneys.
- Build and maintain dashboards and reporting on legal spend for leadership.
- Identify and implement process improvements across legal workflows.
- Serve as a trusted partner and thought leader to attorneys and business stakeholders on operational best practices.
Requirements
- Bachelor’s Degree or equivalent experience.
- 5+ years of experience in legal operations, legal project management, or a related function.
- 2+ years working in or closely with an in-house legal team with a demonstrated understanding of outside counsel management, e-billing, and financial management.
- Hands-on experience with e-billing technology and familiarity with matter management tools.
- Strong technical acumen and comfort with legal tech and process implementation, administration, and adoption.
- Proven ability to manage cross-functional projects from initiation through execution, with strong change management skills.
- Exceptional organizational skills with the ability to manage competing priorities in a fast-paced environment.
- Analytical mindset with experience turning data into insights and actionable recommendations.
- A proactive, solution-oriented approach with a track record of improving processes and delivering measurable results.
- Ability to work independently while building strong relationships across teams.
Benefits
- Competitive salary & equity compensation for full-time roles.
- Unlimited PTO, company holidays, and quarterly mental health days.
- Comprehensive health benefits including medical, dental & vision, and parental leave.
- Employee Stock Purchase Program.
- 401k benefits with employer matching contribution.
- Offsite team retreats.
Pay
$110K – $140K (US-based candidates). The actual amount will take into account a range of factors including skill sets, experience and training, licensure and certifications, and location. The organization also offers a comprehensive Total Rewards package that may include an equity grant.