Manager, Learning Business Partner/Consultant

Overview

The Enterprise Learning & Development team at Capital One is seeking a Learning Business Partner/Consultant to shape and deliver the learning and development strategy for one or more lines of business. This role involves partnering with key business and Human Resources (HR) leaders to design and implement learning initiatives for associates and leaders across the company.

Qualifications

• Experience educating, onboarding, or supporting technical and non-technical roles
• Experience partnering with key stakeholders to identify strategic opportunities and define new initiatives for business impact
• Communicate effectively both written and verbally, with the ability to influence stakeholders at all levels
• Ability to manage ambiguity, lead through change, and deliver in a matrixed environment
• High level of initiative, ownership, and a customer-centric mindset
• Demonstrated success collaborating with other L&D professionals to drive efficiencies and share best practices
• Apply expertise in adult learning to shape learning strategy and products
• Comfort facilitating and leading training/workshops effectively, engaging at all levels

Minimum Qualifications

• Bachelor's Degree
• At least 3 years of experience in client facing consulting
• At least 2 years of experience in learning and development
• At least 1 year of experience in project management
• At least 1 year of experience in learning strategy creation

Preferred Qualifications

• 5+ years of experience advising and influencing leadership
• 5+ years of management consulting experience
• 3+ years of experience in strategy creation
• Familiarity with change management
• Experience facilitating across a variety of modalities including in person and virtual programs

What You Need to Be Successful

• Strategic Learning Partner: Anticipates future learning needs, anticipates business objectives, translates strategic ideas into impactful, learner-centered experiences, and manages competing priorities
• Bilingual in Learning & Human-Centered Design: Skilled at translating design methodologies into effective learning strategies
• Product-minded: Applies iteration, experimentation, and feedback to improve solutions
• Relentlessly Results Oriented: Quickly puts structure in place to manage work in a dynamic complex environment and operates effectively in whitespace to deliver results
• Strong with Communication: Speaks and writes with clarity to all audiences throughout the organization to manage, inform, and influence outcomes
• Collaborative: Thrives in matrixed environments and values co-creation when building alignment across the business, HR, and L&D
• Relationship Manager: Cultivates strong stakeholder relationships, acts as a trusted advisor to foster collaboration
• Insight-driven: Uses data and insights to drive decisions and continuous improvement
• Storyteller: Communicates with clarity and influence to senior and technical audiences