Manager, Learning and Development
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include a section only when posting has real, specific content. The intro about company and mission could be "About the role"? Might be better as "About the role" summarizing the role description. But we also have Position Summary, Essential Duties, Leadership, Measurement & Continuous Improvement, Learning Technology & Innovation, Qualifications, Knowledge And Skills. We could map: About the role (position summary), Responsibilities (essential duties + leadership + measurement + learning tech?), Requirements (qualifications). Skills maybe separate? But we should not create thin sections. Let's think: The posting has distinct sections: Position Summary, Essential Duties And Responsibilities (with subparts), Leadership, Measurement & Continuous Improvement, Learning Technology & Innovation, Qualifications, Knowledge And Skills. Also mention location and travel within Qualifications? Actually travel mentioned under Qualifications? It's in Qualifications, Knowledge And Skills: "Miami-based role with approximately 25% travel...". That's part of qualifications.
We could output sections: About the role (position summary), Responsibilities (essential duties + leadership + measurement + learning tech?), Requirements (qualifications). But we need to avoid thin sections. Could combine Responsibilities and Leadership etc into one Responsibilities section. That's okay.
We must not repeat job title as heading. So no heading for Manager, Learning and Development.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information, not invent or summarize away detail. So we need to keep details like specific duties: develop and execute sales training strategies, partner with sales leadership, lead design, development, implementation, continuous improvement of training programs, establish learning frameworks, ensure alignment with adult learning principles, oversee creation and delivery across formats, develop strategy for training, works with Trade Marketing leaders creating actionable Sales Communications Plans, with a team of trainers leads and facilitates high-impact training sessions, creates training initiatives focused on improving sales performance (list many), leads team to ensure content current, manages relationship with main training vendor, supports strategy for platforms, manages planning execution evaluation of key training initiatives (list), manage training calendars, project plans, timelines, budgets, vendor relationships, oversee administrative functions, ensure operational excellence.
Leadership: manages L&D team, serve as SME, collaborate with cross-functional, mentor trainers, represent at events.
Measurement & Continuous Improvement: develop and track KPIs, make recommendations, utilize feedback, analyze reporting, leverage learning technologies, AI solutions.
Learning Technology & Innovation: champion use of learning technologies, leverage AI tools, partner with LMS vendor.
Qualifications: Bachelor's degree in fields, 5+ years experience, proven experience leading a team, cruise/travel industry preferred, demonstrated experience developing large-scale learning initiatives, strong facilitation/executive presentation, Miami-based role with 25% travel, proven ability to lead teams and develop training strategies, strong expertise in instructional design, exceptional presentation/facilitation, strong leadership/influencing, proven mentoring/coaching, excellent project management, strong analytical mindset, previous experience evaluating learning effectiveness and measuring ROI, advanced MS Office, experience with Power BI, experience with LMS platforms, familiarity with AI tools, experience with Canva, excellent written/verbal communication, high attention to detail, ability to manage multiple priorities, experience managing budgets, vendors, purchase orders, invoice processing.
We need to output as HTML fragment.
We'll create sections:
About the role
Position summary paragraph.
Responsibilities
- ... each duty as li.
We could split responsibilities into sub-sections? Not required. Could keep as one list.
Requirements
- ... each qualification as li.
We should not include Benefits/Pay/Schedule.
We need to ensure we don't include boilerplate like EEO, immigration sponsorship, agency note. Remove those.
Also remove duplicated lines like "We are proud to offer a competitive compensation and benefits package" maybe we can keep as part of About the role? It's a statement about compensation but not specific; we could include it in About the role as prose. It's not a specific benefit, but it's substantive? It's a generic statement. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It's okay to mention it in prose if it's part of the description. So we can keep it in About the role.
Now craft HTML.
We need to be careful to not include markdown fences. Just raw HTML.
Let's draft.
About the role paragraph: combine intro paragraphs about company and position summary? The instruction: do NOT repeat the job title as a heading. The About the role section can contain prose about the role and company.
We'll write:
About the role
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group’s Celebrity Training Team has an exciting career opportunity for a full time Manager, Learning and Development reporting to the Senior Director, Trade Marketing. This position will be working onsite from Miami. The Manager, Learning & Development is a strategic leader within the Sales organization, responsible for the strategy, design, implementation, delivery, and continuous improvement of innovative training programs that support Celebrity Cruises' Sales organization and travel advisor sales channel. Reporting to the Senior Director, Trade Marketing, this role leads to the development of comprehensive learning strategies and sales enablement initiatives that drive business performance, increase sales effectiveness, and strengthen product expertise across internal and external audiences. The Manager serves as a trusted partner to Sales leadership, collaborating cross-functionally to identify training needs, develop scalable learning solutions, and measure program impact.
That seems to capture position summary.
Now Responsibilities: we need to list all essential duties, leadership, measurement, learning tech. Could combine.
We'll create a with many - items.
We need to ensure we don't lose any detail. Let's extract bullet points from the text.
From Essential Duties And Responsibilities:
- Develop and execute sales training strategies aligned with organizational priorities and commercial objectives.
- Partner with Sales leadership and key stakeholders to identify performance gaps and learning opportunities.
- Lead the design, development, implementation, and continuous improvement of training programs for internal Sales teams and external travel advisors.
- Establish learning frameworks and curricula that support onboarding, product education, sales effectiveness, leadership development, and ongoing professional growth.
- Ensure learning solutions align with adult learning principles and cruise industry best practices.
- Oversee the creation and delivery of engaging learning experiences across multiple formats, including instructor-led training, webinars, virtual learning, e-learning, and blended learning programs.
- Develop strategy for training and development.
- Works closely with other Trade Marketing leaders in creating actionable Sales Communications Plans, advertising to drive training participation forward.
- With a team of Trainers, leads and facilitates high-impact training sessions for Sales teams, travel advisors, leadership groups, and business partners.
- Creates training initiatives focused on improving sales performance, including but not limited to closing the sale techniques, objection handling, consultative selling, revenue optimization, product knowledge, promotional programs, marketing and sales tools, customer engagement strategies, new deployments.
- Leads a team to ensure all training content remains current, accurate, and aligned with business objectives.
- Manages the relationship with the main training vendor and supports the strategy and training for platforms like Shufflrr, Rallio, Internal LMS, etc.
- Manages the planning, execution, and evaluation of key training initiatives, including Seminars at Sea, conferences, trade events, webinars, and sales meetings.
- Manage training calendars, project plans, timelines, budgets, and vendor relationships.
- Oversee that administrative functions related to training events, including contracts, purchase orders, invoicing, and record keeping are kept up to date and fully structured and organized.
- Ensures operational excellence and successful execution of all learning programs.
Leadership:
- Manages Learning & Development team include Lead and Trainers.
- Serve as a subject matter expert and trusted advisor to Sales leaders and cross-functional partners.
- Collaborate with Marketing, Revenue Management, Product Development, Trade Support, Operations, etc. to develop relevant training solutions that educate Sales team members and travel advisors.
- Mentor and provide guidance to trainers, contractors, or project resources as applicable.
- Represent Celebrity Cruises professionally at internal and external training events.
Measurement & Continuous Improvement:
- Develop and track key performance indicators (KPIs) to evaluate training effectiveness and business impact.
- Makes recommendations based on performance.
- Utilize feedback, performance metrics, and sales results to continuously improve learning programs.
- Analyze reporting and data trends to identify opportunities and recommend enhancements.
- Leverage learning technologies, AI solutions, and innovative methodologies to improve learner engagement and productivity.
Learning Technology & Innovation:
- Champion the use of learning technologies and digital tools to enhance training effectiveness.
- Leverage AI tools, including Microsoft Copilot and emerging technologies, to improve content development, productivity, and learner experiences.
- Partner with LMS vendor/designer to optimize use of learning platform and reporting capabilities as needed.
We'll combine all into one Responsibilities list.
Now Requirements: list qualifications.
From Qualifications, Knowledge And Skills:
- Bachelor’s degree in business, Marketing, Communications, Education, Organizational Development, Instructional Design, Business, or related field required.
- 5+ years of progressive experience in learning and development, sales training, marketing, or sales enablement.
- Proven experience leading a team, project leadership a must.
- Cruise and/or travel industry experience is strongly preferred, particularly supporting sales organizations or travel advisor channels.
- Demonstrated experience developing and implementing large-scale learning initiatives.
- Strong facilitation and executive presentation skills.
- Miami-based role with approximately 25% travel, including ship visits, Seminars at Sea, conferences, industry events, and field engagement with Sales teams.
- Proven ability to lead teams and develop training strategies and initiatives that drive measurable business outcomes.
- Strong expertise in instructional design, curriculum development, and learner engagement.
- Exceptional presentation and facilitation skills with the ability to engage audiences at all levels.
- Strong leadership and influencing skills with the ability to build relationships across functions.
- Proven mentoring and coaching skills also desired.
- Excellent project management and organization skills.
- Strong analytical mindset with the ability to interpret data and translate insights into actionable recommendations.
- Previous experience evaluating learning effectiveness and measuring ROI.
- Advanced Microsoft Office skills, particularly PowerPoint and Excel.
- Experience with Power BI or similar reporting and visualization tools.
- Experience with LMS platforms and digital learning technologies.
- Familiarity with AI tools such as Microsoft Copilot and their application within learning and development.
- Experience
- for any list of duties/requirements/benefits. Use
for prose. We need to preserve all substantive information, not invent or summarize away detail. So we need to keep details like specific duties: develop and execute sales training strategies, partner with sales leadership, lead design, development, implementation, continuous improvement of training programs, establish learning frameworks, ensure alignment with adult learning principles, oversee creation and delivery across formats, develop strategy for training, works with Trade Marketing leaders creating actionable Sales Communications Plans, with a team of trainers leads and facilitates high-impact training sessions, creates training initiatives focused on improving sales performance (list many), leads team to ensure content current, manages relationship with main training vendor, supports strategy for platforms, manages planning execution evaluation of key training initiatives (list), manage training calendars, project plans, timelines, budgets, vendor relationships, oversee administrative functions, ensure operational excellence. Leadership: manages L&D team, serve as SME, collaborate with cross-functional, mentor trainers, represent at events. Measurement & Continuous Improvement: develop and track KPIs, make recommendations, utilize feedback, analyze reporting, leverage learning technologies, AI solutions. Learning Technology & Innovation: champion use of learning technologies, leverage AI tools, partner with LMS vendor. Qualifications: Bachelor's degree in fields, 5+ years experience, proven experience leading a team, cruise/travel industry preferred, demonstrated experience developing large-scale learning initiatives, strong facilitation/executive presentation, Miami-based role with 25% travel, proven ability to lead teams and develop training strategies, strong expertise in instructional design, exceptional presentation/facilitation, strong leadership/influencing, proven mentoring/coaching, excellent project management, strong analytical mindset, previous experience evaluating learning effectiveness and measuring ROI, advanced MS Office, experience with Power BI, experience with LMS platforms, familiarity with AI tools, experience with Canva, excellent written/verbal communication, high attention to detail, ability to manage multiple priorities, experience managing budgets, vendors, purchase orders, invoice processing. We need to output as HTML fragment. We'll create sections:
About the role
Position summary paragraph.
Responsibilities
- ... each duty as li.
Requirements
- ... each qualification as li.
About the role
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group’s Celebrity Training Team has an exciting career opportunity for a full time Manager, Learning and Development reporting to the Senior Director, Trade Marketing. This position will be working onsite from Miami. The Manager, Learning & Development is a strategic leader within the Sales organization, responsible for the strategy, design, implementation, delivery, and continuous improvement of innovative training programs that support Celebrity Cruises' Sales organization and travel advisor sales channel. Reporting to the Senior Director, Trade Marketing, this role leads to the development of comprehensive learning strategies and sales enablement initiatives that drive business performance, increase sales effectiveness, and strengthen product expertise across internal and external audiences. The Manager serves as a trusted partner to Sales leadership, collaborating cross-functionally to identify training needs, develop scalable learning solutions, and measure program impact.
That seems to capture position summary. Now Responsibilities: we need to list all essential duties, leadership, measurement, learning tech. Could combine. We'll create a- with many
- items. We need to ensure we don't lose any detail. Let's extract bullet points from the text. From Essential Duties And Responsibilities: - Develop and execute sales training strategies aligned with organizational priorities and commercial objectives. - Partner with Sales leadership and key stakeholders to identify performance gaps and learning opportunities. - Lead the design, development, implementation, and continuous improvement of training programs for internal Sales teams and external travel advisors. - Establish learning frameworks and curricula that support onboarding, product education, sales effectiveness, leadership development, and ongoing professional growth. - Ensure learning solutions align with adult learning principles and cruise industry best practices. - Oversee the creation and delivery of engaging learning experiences across multiple formats, including instructor-led training, webinars, virtual learning, e-learning, and blended learning programs. - Develop strategy for training and development. - Works closely with other Trade Marketing leaders in creating actionable Sales Communications Plans, advertising to drive training participation forward. - With a team of Trainers, leads and facilitates high-impact training sessions for Sales teams, travel advisors, leadership groups, and business partners. - Creates training initiatives focused on improving sales performance, including but not limited to closing the sale techniques, objection handling, consultative selling, revenue optimization, product knowledge, promotional programs, marketing and sales tools, customer engagement strategies, new deployments. - Leads a team to ensure all training content remains current, accurate, and aligned with business objectives. - Manages the relationship with the main training vendor and supports the strategy and training for platforms like Shufflrr, Rallio, Internal LMS, etc. - Manages the planning, execution, and evaluation of key training initiatives, including Seminars at Sea, conferences, trade events, webinars, and sales meetings. - Manage training calendars, project plans, timelines, budgets, and vendor relationships. - Oversee that administrative functions related to training events, including contracts, purchase orders, invoicing, and record keeping are kept up to date and fully structured and organized. - Ensures operational excellence and successful execution of all learning programs. Leadership: - Manages Learning & Development team include Lead and Trainers. - Serve as a subject matter expert and trusted advisor to Sales leaders and cross-functional partners. - Collaborate with Marketing, Revenue Management, Product Development, Trade Support, Operations, etc. to develop relevant training solutions that educate Sales team members and travel advisors. - Mentor and provide guidance to trainers, contractors, or project resources as applicable. - Represent Celebrity Cruises professionally at internal and external training events. Measurement & Continuous Improvement: - Develop and track key performance indicators (KPIs) to evaluate training effectiveness and business impact. - Makes recommendations based on performance. - Utilize feedback, performance metrics, and sales results to continuously improve learning programs. - Analyze reporting and data trends to identify opportunities and recommend enhancements. - Leverage learning technologies, AI solutions, and innovative methodologies to improve learner engagement and productivity. Learning Technology & Innovation: - Champion the use of learning technologies and digital tools to enhance training effectiveness. - Leverage AI tools, including Microsoft Copilot and emerging technologies, to improve content development, productivity, and learner experiences. - Partner with LMS vendor/designer to optimize use of learning platform and reporting capabilities as needed. We'll combine all into one Responsibilities list. Now Requirements: list qualifications. From Qualifications, Knowledge And Skills: - Bachelor’s degree in business, Marketing, Communications, Education, Organizational Development, Instructional Design, Business, or related field required. - 5+ years of progressive experience in learning and development, sales training, marketing, or sales enablement. - Proven experience leading a team, project leadership a must. - Cruise and/or travel industry experience is strongly preferred, particularly supporting sales organizations or travel advisor channels. - Demonstrated experience developing and implementing large-scale learning initiatives. - Strong facilitation and executive presentation skills. - Miami-based role with approximately 25% travel, including ship visits, Seminars at Sea, conferences, industry events, and field engagement with Sales teams. - Proven ability to lead teams and develop training strategies and initiatives that drive measurable business outcomes. - Strong expertise in instructional design, curriculum development, and learner engagement. - Exceptional presentation and facilitation skills with the ability to engage audiences at all levels. - Strong leadership and influencing skills with the ability to build relationships across functions. - Proven mentoring and coaching skills also desired. - Excellent project management and organization skills. - Strong analytical mindset with the ability to interpret data and translate insights into actionable recommendations. - Previous experience evaluating learning effectiveness and measuring ROI. - Advanced Microsoft Office skills, particularly PowerPoint and Excel. - Experience with Power BI or similar reporting and visualization tools. - Experience with LMS platforms and digital learning technologies. - Familiarity with AI tools such as Microsoft Copilot and their application within learning and development. - Experience