Manager, Learning and Development

About the role

The Manager, Learning & Development will lead the development and implementation of the firm's learning and development strategy for Global Business Services professionals and Paralegals, aligning initiatives with firm and business priorities.

Responsibilities

• Lead the development and implementation of the firm's learning and development strategy for Global Business Services professionals and Paralegals, aligning initiatives with firm and business priorities.
• Design and build BCLP's management and leadership development curriculum from the ground up, creating structured learning pathways for new, experienced, and senior managers.
• Partner with Global Business Services leaders to identify management capability gaps and develop learning solutions that strengthen leadership effectiveness, employee engagement, and team performance.
• Design and deliver engaging learning experiences focused on core management skills, including coaching, feedback, performance management, communication, delegation, and talent development.
• Develop broader learning pathways for Business Services and Paralegal populations, covering professional effectiveness, collaboration, client service, commercial awareness, and career development.
• Conduct needs analyses and use business and talent data to inform program priorities, curriculum design, and continuous improvement efforts.
• Build strong partnerships with business leaders and subject matter experts to ensure learning solutions address evolving business needs and support organizational goals.
• Source and manage external learning providers, facilitators, and content partners, ensuring high-quality delivery and value for investment.
• Measure learning effectiveness and use participant feedback, stakeholder input, and business outcomes to evaluate impact and refine programs.
• Collaborate with colleagues across the People Team to align learning initiatives with broader talent, performance, and career development strategies.

Requirements

• Exceptional facilitation and presentation skills, with the ability to engage and influence manager, leader, and professional audiences.
• Strong learning design and curriculum development capability.
• Excellent stakeholder management and relationship-building skills, with the confidence to partner effectively with senior leaders.
• Strong consulting and needs-analysis skills, with the ability to diagnose capability gaps and recommend appropriate development solutions.
• Excellent written and verbal communication skills.
• Commercially minded and results-oriented, with the ability to align learning initiatives to business objectives.
• Strong project management and organizational skills, with the ability to manage multiple priorities and deliver high-quality outcomes.
• Proactive, innovative, and self-motivated, with a continuous improvement mindset.
• Collaborative and client-service focused.
• Trustworthy with the ability to handle confidential information.
• Ability to operate effectively in a global, complex, and evolving HR environment.
• Strong commitment to fostering an inclusive, high-performance culture.

Skills & Competencies

• Experience & Knowledge:
• 5–8 years of experience in learning and development, leadership development, talent development, or a related field, preferably within a professional services environment.
• Proven experience designing and implementing management and leadership development programs.
• Experience building learning curricula, development pathways, or capability frameworks from concept through implementation.
• Experience partnering with senior leaders to identify capability gaps and develop practical learning solutions.
• Experience managing teams and developing employees, allowing for practical insight into the challenges of leadership, performance management, coaching, and employee engagement.
• Strong knowledge of adult learning principles, instructional design, and learning measurement methodologies.
• Experience managing external learning providers and development partners.
• Coaching certification, psychometric accreditation, or leadership coaching experience is desirable.
• Familiarity with digital learning platforms is desirable.