Manager LCoE Training Operations

About the role

The Manager, Training Operations leads the development and deployment of LCoE (Learning Center of Excellence) supported Learning projects. They utilize in-depth learning technology and GxP training skills to define efficient processes and solutions. This role partners with LCoE Business Partners, designers, and the C3 team to deliver LCoE projects.

Responsibilities

• Lead Training Business Partners and designers to develop and maintain project scope, timelines & deliverables on moderately complex projects
• Partner and advise on the requirements and specifications of a project using knowledge of learning techniques and learning technologies
• Responsible to track, analyze and optimize project timeline and status from kickoff to completion, providing status updates via email and Operations meetings
• Lead Project meetings to call out risks to timelines and delivery dates and to drive decision making for resource needs
• Use strong stakeholder and relationship skills to resolve issues as they arise
• Design and implement a robust content maintenance plan for LCoE assets including training materials, Academy pages and Onboarding guides
• Partner with C3 team to refine collaboration with Ops team, identify opportunities for streamlining current deployment processes
• Drive process improvements for the Operations team and have skillset required to document and implement
• Identify opportunities for automation of routine tasks. Use strong technology background to design the solution in O365 and manage development of the solution
• Identify opportunities for AI in Learning Operations and use pragmatic approach to application
• Ensure that all process and productivity improvements are scalable to an Enterprise level

Requirements

• Strong hands-on Learning Technology knowledge and experience
• O365, Power Apps, Sharepoint design and development
• Excellent communication and interpersonal skills
• Strong time management skills
• Strong Copilot and Claude skills
• Advanced degree can be considered in lieu of years of experience (e.g., Masters degree and 5 years of relevant experience can be considered)

Qualifications

• A minimum of a Bachelor's Degree in Business, Human Resources or related work experience + 7+ years of relevant work experience
• 5 years plus in development and management of Learning solutions
• 3 years of experience in Pharma preferred