Manager, ITAD Technology Engineering

Position Summary

Ingram Micro is seeking an ITAD Technology Engineering Manager to lead technology-enabled solutions that improve IT Asset Disposition operations, asset tracking, data sanitization, secure chain of custody, workflow automation, reporting accuracy, compliance, and scalability.

What You’ll Do

• Lead technology engineering initiatives that improve ITAD efficiency, asset visibility, data security, compliance controls, customer reporting, and operational performance.
• Translate business, customer, compliance, and operational needs into requirements, process designs, user stories, system enhancements, and implementation plans.
• Partner with IT, Application Development, Operations, Compliance, Quality, Security, and Client Services to enhance asset tracking systems, erasure platforms, workflow tools, dashboards, and automation solutions.
• Design scalable processes for serialized asset tracking, secure chain of custody, audit-ready reporting, certificates of erasure and destruction, and regulatory compliance.
• Lead cross-functional projects focused on workflow automation, system modernization, data wiping infrastructure, reporting improvements, process governance, and continuous improvement.
• Analyze operational data to identify bottlenecks, system gaps, compliance risks, data quality issues, labor inefficiencies, and automation opportunities.
• Manage project scope, timelines, priorities, stakeholder alignment, risks, dependencies, communications, and post-launch support.

Required Qualifications

• Bachelor’s degree in Engineering, Industrial Engineering, Information Systems, Computer Science, Operations Management, Supply Chain, or related field; equivalent experience may be considered.
• 5+ years of experience in technology engineering, systems implementation, operational engineering, business process improvement, ITAD, lifecycle services, reverse logistics, manufacturing, repair, refurbishment, or related operations.
• Experience leading cross-functional technology, engineering, systems, or process improvement projects from requirements through testing, implementation, adoption, and support.
• Working knowledge of asset tracking, serialized inventory control, workflow systems, data quality, reporting, process governance, and business requirements documentation.
• Ability to create requirements, process flows, user stories, test scenarios, acceptance criteria, standard work, training materials, and implementation documentation.
• Strong analytical, problem-solving, communication, and stakeholder management skills, with the ability to translate technical concepts for non-technical audiences.

Preferred Qualifications

• Experience in IT Asset Disposition, data sanitization, depot repair, asset redeployment, remarketing, recycling, field services, lifecycle services, supply chain, or reverse logistics.
• Familiarity with NIST 800-88, Blancco or comparable erasure platforms, destruction workflows, certificates of erasure/destruction, audit documentation, and chain-of-custody requirements.
• Knowledge of ISO 9001, ISO 14001, ISO 45001, ISO 27001, R2v3, e-Stewards, quality, environmental health and safety, information security, or related compliance programs.
• Experience with Power BI, SQL, ERP, WMS, workflow automation, operational dashboards, process mining, AI-assisted analytics, machine vision, or business intelligence tools.
• Leverage Lean, Six Sigma, project management, business analysis, product ownership, continuous improvement, or change management experience.