Manager, IT Project Management

Key Competencies

• Program & Project Management Leadership
• Cross-initiative delivery execution & dependency management
• People leadership, coaching & capability development
• Executive communication & stakeholder influence
• Financial and resource management
• Analytical problem-solving
• Organizational Change Management (OCM)
• Risk, issue & dependency management at program and project levels

Key Responsibilities

• PMO Leadership & Capability Development
• Lead, coach, and manage a team of program managers and project managers.
• Foster a culture of accountability, transparency, trust, and continuous improvement.
• Establish clear performance expectations, career paths, and skill development plans for PM practitioners.
• Provide hands-on coaching in stakeholder management, executive communication, and delivery leadership.
• Ensure adherence to standard PMO practices, training, and delivery tools.
• Program & Project Delivery Management
• Ensure consistent application of program and project management methodologies, standards, and templates.
• Provide oversight of end-to-end program and project execution, including schedules, milestones, dependencies, and delivery risks.
• Manage cross-project and cross-program dependencies to ensure coordinated delivery of outcomes.
• Act as the primary escalation point for delivery risks, blockers, and complex interdependencies.
• Intervene early to stabilize at-risk programs or projects and drive corrective action.
• Ensure initiatives meet readiness criteria and delivery expectations throughout the lifecycle.
• Resource & Capacity Manager
• Lead PMO resource planning and capacity management for programs and projects.
• Partner with the Associate Director, portfolio leaders, and functional managers to align resources with approved initiatives.
• Assign practitioners based on capability, workload, and development needs.
• Identify and escalate resource constraints that may impact delivery commitments.
• Ensures people are matched to work that fit their skills and growth plans.
• Program Management
• Partner with finance and portfolio managers to manage program and project budgets, forecasts, and resource allocation.
• Deliver executive-level reporting on program health, status, KPIs, and strategic alignment.
• Facilitate program governance meetings, steering committees, and executive reviews.
• Stakeholder & Cross-functional Partnership
• Build strong working relationships with business leaders, technology leaders, and delivery partners.
• Partner closely with portfolio management, finance, and governance teams to support execution of approved programs and projects.
• Serve as a trusted advisor on delivery health, delivery risks, and execution best practices.
• Ensure communication strategies are timely, accurate, and tailored to stakeholder needs.
• Reporting & Delivery Transparency
• Ensure the accuracy, consistency, and timeliness of program and project status reporting.
• Provide executive-level visibility into delivery performance, milestones, risks, and key dependencies.
• Highlight trends, systemic risks, and improvement opportunities across programs and projects.

Required Qualifications

• 8 + years of progressive program and project management experience leading large-scale complex technical initiatives.
• Bachelor’s degree in a relevant field or equivalent experience.
• 2+ years experience leading teams of program managers and/or project managers.
• Strong expertise in program and project management methodologies (Waterfall, Agile, Hybrid).
• Excellent leadership, communication, and conflict-resolution skills.
• Strong written communication and documentation capabilities.

Additional Information

• This position follows a Hybrid work style (2-3 days a week in office).
• The candidate must live close to one of our designated IT locations: Louisville, KY; Tampa, FL; Fort Lauderdale, FL; Dallas/Frisco, TX; Boston, MA; Washington, D.C.; Atlanta, GA; Nashville, TN; Chicago, IL; or Charlotte, NC.
• Scheduled Weekly Hours 40
• Pay Range $115,200 - $158,400 per year
• This job is eligible for a bonus incentive plan.