Manager, IT Infrastructure Operations

About the Role

The University of Nevada, Reno invites candidates for the position of Manager of IT Infrastructure Operations in the Office of Information Technology (OIT). Reporting to the Director of IT Infrastructure Operations, the Manager acts as a trusted advisor, key knowledge specialist, and liaison supplying advanced-level IT expertise. The role oversees the Unified Communications and IT Operations groups, which manage OIT datacenters, enterprise hardware and software for core campus IT services including virtual servers, file services (physical and cloud), Microsoft 365, email, VOIP, and data backup services.

Responsibilities

• Lead technical projects and technical planning for server administration and unified communications
• Supervise server/system administrators and IT technicians
• Evaluate and improve IT infrastructure to align with campus needs
• Develop policies in line with university goals, best practices, and regulatory standards
• Manage OIT datacenters and enterprise hardware/software for core campus IT services

Requirements

Education and Experience: Bachelor’s Degree and five (5) years of related professional work experience, OR Master’s Degree and three (3) years of related professional work experience.

Related Experience: Progressively responsible experience in an enterprise, higher education, or similarly complex IT environment, including leadership of technical staff, IT infrastructure operations, and service delivery. Technical familiarity with enterprise infrastructure sufficient to evaluate recommendations, manage risk, and guide operational and strategic decisions.

Qualifications

Preferred Qualifications:

• Experience leading technical teams and managing enterprise infrastructure and unified communications platforms
• Improving service reliability
• Directing incident response and disaster recovery
• Managing technology roadmaps, budgets, projects, and vendors
• Broad infrastructure knowledge, strong communication skills, and success aligning IT services with institutional priorities

Pay

Compensation Grade: Administrative Faculty – C. Salary is competitive and commensurate with related education and experience. For the salary schedule, visit the Salary Schedules page and select Administrative Faculty by Grade.

Schedule

Occasional travel may be required. This is a full-time (100% FTE), exempt position. Schedules are subject to change based on organizational needs.

Benefits

• Retirement: 19.25% employee contribution matched by the University; 100% vested on first day (NSHE faculty retirement plan for permanent employees on annual “A” or “B” contracts at ≥50% FTE, unless PERS of Nevada members)
• Health Insurance: Options including dental and vision
• Leave & Life Insurance: Generous annual and sick leave and life insurance
• Fitness: E.L. Wiegand Fitness Center annual/semester memberships with spouse/domestic partner options
• Local Discounts: Many Reno businesses offer discounts to WolfCard holders
• Employee Assistance: Mountain EAP counseling and advising services for employees and eligible dependents
• Governance: Faculty Senate representation
• Tax Advantage: No state income tax
• Tuition Benefit: Grants-in-Aid for faculty and qualified dependents (faculty: up to six credits/semester at reduced rate; dependents: unlimited credits if unmarried, under 24, and receiving ≥50% financial support)
• Dual Career Assistance: Program for newly hired faculty spouses/partners providing resources and career opportunities in Northern Nevada

Department Information

The Office of Information Technology provides computing, software, and communications support services to students, faculty, and staff across the University. The department manages software development, applications support and data warehousing, network services, and server support and management, with the goal of assisting departments and colleges in automating administrative and academic processes to improve efficiency and accuracy. Learn more at unr.edu/oit/about-oit.

Contact Information

Search Coordinator: Tammy Cushway — tcushway@unr.edu

Additional Details

• Required Attachments: Resume/Vita, Cover letter, Reference contact information for three professional references
• Posting Status: Open until filled; the search will close without notice when a sufficient number of applications are received or a hiring decision is made
• Background Check: Conducted on candidate(s) selected for hire
• Academic Credentials: HR will attempt verification; if unverified, an official transcript of the highest degree must be submitted within 30 days of first day of employment
• References: Contacted at the appropriate phase of the recruitment process
• Federal Contracts: Applicants hired on a federal contract may be subject to E-Verify