Manager, IT G&A Applications

Responsibilities

• Support NetSuite activities such as inventory, purchasing, receiving, fulfillment, warehouse, and related Finance/Supply Chain processes, including item data, transactions, controls, reconciliations, reporting, and issue resolution.
• Support successful implementations, administration, and ongoing support of Amylyx business applications.
• Partner with HR, Finance, Legal, Procurement, Supply Chain, and IT stakeholders to gather requirements, analyze workflows, document business processes, and translate needs into practical system and operational solutions.
• Troubleshoot day-to-day system, data, workflow, and transaction issues; coordinate timely resolution with internal teams and external support providers.
• Create and maintain saved searches, reports, dashboards, data extracts, user documentation, training materials, issue logs, test scripts, and related support materials.
• Support change management, governance, testing, user acceptance activities, and implementation of enhancements in accordance with business needs and IT procedures.
• Ensure appropriate IT processes, procedures, standards, controls, and documentation practices are followed, including support for audit activities as needed.
• Identify and recommend opportunities to improve data quality, reduce manual work, strengthen controls, streamline workflows, and enhance the user experience.
• Build effective working relationships across business functions, IT, and external partners while providing responsive, customer-focused support.

Requirements

• Bachelor’s degree in computer science, information systems, business, or a related field.
• 5+ years of IT experience with progressively increasing technical, business analysis, and application support responsibilities.
• 3+ years of hands-on ERP experience, such as enhancement projects, data migration, and process improvements.
• NetSuite strongly preferred.
• Hands-on experience with NetSuite Inventory Management or comparable ERP functionality, including item master data, inventory adjustments, transfers, receipts, fulfillments, and inventory reporting.
• A strong understanding of inventory control concepts, including cycle counts, reconciliations, receipts, transfers, adjustments, and inventory accuracy.
• Ability to troubleshoot system and transaction issues, identify root causes, and partner with business users to resolve errors.
• Experience creating business process documentation, training materials, issue logs, user guides, test scripts, or related support documentation.
• Strong analytical skills, including the ability to interpret business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills, with the ability to interact professionally with executives, managers, subject matter experts, business users, IT colleagues, and external partners.
• A strong customer service orientation, attention to detail, data accuracy, and commitment to strong system hygiene.
• The ability to manage multiple work requests across business areas while balancing daily support, enhancements, documentation, testing, and continuous improvement activities.
• Experience supporting regulated environments, such as pharmaceutical, biotech, medical device, or SOX-controlled environments.
• A process-oriented, collaborative, service-minded, and comfortable improving ambiguous or manual workflows while escalating issues and driving follow-through across teams.
• Able and willing to travel to the Cambridge, MA office 1–2 days per week.