Manager IT Field Services

About the role

Tutor Perini Corporation is seeking a Manager of IT - Field Services to join our office in Sylmar, CA. As a Manager of IT - Field Services at Tutor Perini Corp., you will have the opportunity to be responsible for the successful day to day operations of Tutor Perini’s field resources for his or her region. The Manager will proactively manage tasks and resources so that the highest priority needs are addressed timely and scarce resources are optimized. The role is responsible for recruiting, developing, and leading a team of high performing technical resources to ensure that Tutor Perini has well managed IT capabilities. The Manager is a master technologist with a strong working knowledge of networking, server, and desktop computing and mobile device management. The Manager can be hands-on to solve issues and coach others through the problem-solving process. He/she is a skilled project manager who plans and manages task lists, resources, and budgets leveraging Microsoft Project, Excel and other proven project management tools.

Responsibilities

• Lead the operational management of TPC field resources for network and desktop support for the assigned region.
• Interface with Business Unit executive leadership and management to ensure that business objectives are clearly captured and guide the prioritization of field and help desk tasks.
• Partner with the Manager of IT Operations to develop and implement help desk ticket scheduling processes to ensure the highest level of customer support possible and maximize the efficiency of field resources.
• Review tickets daily and proactively adjust assignments.
• Analyze trends to identify recurring issues that need to be addressed at a systemic level.
• Work collaboratively with the other operations managers to ensure adequate scheduling of Tier 1 and Tier 2 support and adjust schedules to address spikes in demand from job site setup and other major tasks that affect staff workloads.
• Analyze process and technology options and formulate compelling recommendations for senior management that optimize the trade-offs between cost and functionality.
• Develop and implement special projects on-scope, schedule, and budget.
• Deliver effective enterprise-wide technologies and business processes.
• Recruit, develop, nurture, and guide a team of high performing technical resources.
• Create conditions for staff members to learn and grow through their work.
• Insist on excellence and deal with difficult issues by timely addressing any performance deficiencies.