Manager, IT Field Operations

Responsibilities

• Acts as a liaison between practice stakeholders and OneOncology technical support teams.
• Participates in timely communication and tracking when emergency or escalated issues arise.
• Leads and oversees technical projects in alignment with practice goals.
• Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects.
• Responds to and resolves requests for assistance with computer systems and provides superior customer support ("white glove") experiences for users.
• Led efforts to improve practice IT department processes and procedures in partnership with central service delivery team.
• Provides feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects.
• Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc.

Qualifications

• Bachelor’s degree in information systems or healthcare related field is preferred.
• 5+ years of progressively responsible work experience in technology support.
• 3+ years in IT people leadership/management.
• Healthcare related experience a plus.