Manager, IT Business Solutions

About the role

The Manager of IT Business Solutions will have oversight/ownership over the ongoing development, support and maintenance of the business systems used by Transco Repair Services including but not limited to TOPS, TREX, Transco Inspection App and other SaaS products like Sage Intacct, EHS Insight, D365 CRM, LMS, etc. This role will work closely with leadership, accounting, operations and other stakeholders to identify business need, formulate technical solutions, collaborate with application architects, instruct development teams, validate / test code releases, generate and maintain documentation and training resources, provide end-user training and change management, and assist with ad-hoc reporting and data-related requests as required. Reports To: Director, Business Solutions.

Responsibilities

• TOPS: Primary management of enhancements to TOPS for Phase 2 and 3 of migration project, overseeing development items, coordinating UAT and project management of remaining phases.
• Management of GIC development team for Phase 3 where GIC will run point and Ken will in support.
• User security management and day-to-day troubleshooting in support of software, management of backlog and support teams to resolve issues through end user resolution.
• Prepare training documentation and conduct training sessions for new users.
• Management