Manager, Investigations and Records Management

About the role

The incumbent leads and manages the Office of Investigations and Records Management. Key responsibilities include:

• Managing and directing the daily tasks and functions of the Office of Investigations and Records Management.
• Maintaining expertise in applicable laws and regulations, including criminal and education laws, at the state and federal level.
• Applying knowledge of laws and regulations related to applicant and employee criminal background checks to establish and implement processes for the receipt, analysis, collection, and storage of data from various governmental, consumer credit, and law enforcement sources.
• Reviewing and analyzing the results of background investigations, identifying potentially disqualifying information, falsification, and material omissions based on knowledge of law, regulations and policy to make recommendations regarding the individuals' suitability for employment.
• Working directly with administrators and executive leadership, system-wide, to provide advice and guidance on review and resolution of employee conduct incidents.
• Conducting complex internal employee investigations, including allegations of employee misconduct, child abuse, sexual abuse, and inappropriate behaviors.
• Synthesizing evidence for analysis under policies and rules, preparing and presenting investigation reports, and facilitating recommendations for appropriate disciplinary and remedial action consistent with Board of Education Policies, Superintendent Rules, and applicable law.
• Supervising and overseeing employee misconduct reviews and investigations conducted by investigations specialists, making recommendations to administrators and supervisors regarding disciplinary action for reviews.
• Training employees on best practices for conducting investigations.
• Serving as the liaison for the Department of Social Services, State's Attorney's Office, law enforcement agencies, and related organizations regarding employee and applicant matters.
• Overseeing the management referral program and serving as the primary BCPS liaison for the external vendor to support employee wellness and successful work performance.
• Collaborating with the Office of Law to prepare for and testify in administrative hearings and trials.
• Facilitating information regarding conduct incidents to assist with representation of the Baltimore County Public Schools at unemployment hearings, and related events.
• Assisting with the development and revision of Board of Education (BOE) Policies and Superintendent’s Rules, and internal guidance documents, consistent with applicable laws and regulations.
• Assisting with preparation for presentation to committees and the BOE.
• Collaborating with the Information Technology team on storage of sensitive and confidential information related to work by the Office of Investigations and Records Management to ensure compliance with applicable laws, regulations and established BCPS policies and procedures.
• Establishing and implementing systems for the maintenance of investigation records and maintaining databases for managing applicant information.
• Collaborating with the Office of Employment Dispute Resolution to facilitate the administrative leave process for misconduct incidents.
• Hiring, training, supervising, and evaluating professional, support, and contractual office staff.
• Ensuring office workflow processes are followed and completed in a legally compliant and timely manner.
• Responding and providing guidance to office staff on responses to customer inquiries on matters including office services, investigations, administrative leave, and other policies and procedures.
• Ensuring records handling and storage pertaining to criminal background investigations and I-9 processes comply with legal requirements.
• Establishing and implementing systems for the maintenance of investigation records.
• Developing, implementing and maintaining databases for the management of information regarding applicants.
• Aiding in the development of budget and approval of purchases for the Office of Investigations and Records Management.
• Handling the receipt and processing of notices of post-employment arrests.
• Gathering, verifying, and analyzing data, court documentation, and law enforcement reports, and interviewing affected employees, to make recommendations to the Director, Employment Dispute Resolution for determination of continued suitability for employment.
• Overseeing and maintaining case management system components related to conduct investigations and preparing necessary statistical reports.
• Preparing memoranda and reports for presentation to the Board of Education, and others, as requested.
• Identifying training needs based on investigations data, preparing and presenting in-service training programs and workshops to various employee and management groups.
• Conducting remedial training for individual employees.
• Participating in preparation and presentation of recorded trainings.
• Overseeing preparation of office records in response to requests made pursuant to the Public Information Act or subpoenas.
• Collaborating with staff and the Department of Purchasing to facilitate vendor contracts to support office needs.
• Performing other duties as required.

Responsibilities

Examples of duties include:

• Managing and directing the daily tasks and functions of the Office of Investigations and Records Management.
• Maintaining expertise in applicable laws and regulations, including criminal and education laws, at the state and federal level.
• Applying knowledge of laws and regulations related to applicant and employee criminal background checks to establish and implement processes for the receipt, analysis, collection, and storage of data from various governmental, consumer credit, and law enforcement sources.
• Reviewing and analyzing the results of background investigations, identifying potentially disqualifying information, falsification, and material omissions based on knowledge of law, regulations and policy to make recommendations regarding the individuals' suitability for employment.
• Working directly with administrators and executive leadership, system-wide, to provide advice and guidance on review and resolution of employee conduct incidents.
• Conducting complex internal employee investigations, including allegations of employee misconduct, child abuse, sexual abuse, and inappropriate behaviors.
• Synthesizing evidence for analysis under policies and rules, preparing and presenting investigation reports, and facilitating recommendations for appropriate disciplinary and remedial action consistent with Board of Education Policies, Superintendent Rules, and applicable law.
• Supervising and overseeing employee misconduct reviews and investigations conducted by investigations specialists, making recommendations to administrators and supervisors regarding disciplinary action for reviews.
• Training employees on best practices for conducting investigations.
• Serving as the liaison for the Department of Social Services, State's Attorney's Office, law enforcement agencies, and related organizations regarding employee and applicant matters.
• Overseeing the management referral program and serving as the primary BCPS liaison for the external vendor to support employee wellness and successful work performance.
• Collaborating with the Office of Law to prepare for and testify in administrative hearings and trials.
• Facilitating information regarding conduct incidents to assist with representation of the Baltimore County Public Schools at unemployment hearings, and related events.
• Assisting with the development and revision of Board of Education (BOE) Policies and Superintendent’s Rules, and internal guidance documents, consistent with applicable laws and regulations.
• Assisting with preparation for presentation to committees and the BOE.
• Collaborating with the Information Technology team on storage of sensitive and confidential information related to work by the Office of Investigations and Records Management to ensure compliance with applicable laws, regulations and established BCPS policies and procedures.
• Establishing and implementing systems for the maintenance of investigation records and maintaining databases for managing applicant information.
• Collaborating with the Office of Employment Dispute Resolution to facilitate the administrative leave process for misconduct incidents.
• Hiring, training, supervising, and evaluating professional, support, and contractual office staff.
• Ensuring office workflow processes are followed and completed in a legally compliant and timely manner.
• Responding and providing guidance to office staff on responses to customer inquiries on matters including office services, investigations, administrative leave, and other policies and procedures.
• Ensuring records handling and storage pertaining to criminal background investigations and I-9 processes comply with legal requirements.
• Establishing and implementing systems for the maintenance of investigation records.
• Developing, implementing and maintaining databases for the management of information regarding applicants.
• Aiding in the development of budget and approval of purchases for the Office of Investigations and Records Management.
• Handling the receipt and processing of notices of post-employment arrests.
• Gathering, verifying, and analyzing data, court documentation, and law enforcement reports, and interviewing affected employees, to make recommendations to the Director, Employment Dispute Resolution for determination of continued suitability for employment.
• Overseeing and maintaining case management system components related to conduct investigations and preparing necessary statistical reports.
• Preparing memoranda and reports for presentation to the Board of Education, and others, as requested.
• Identifying training needs based on investigations data, preparing and presenting in-service training programs and workshops to various employee and management groups.
• Conducting remedial training for individual employees.
• Participating in preparation and presentation of recorded trainings.
• Overseeing preparation of office records in response to requests made pursuant to the Public Information Act or subpoenas.
• Collaborating with staff and the Department of Purchasing to facilitate vendor contracts to support office needs.
• Performing other duties as required.

Qualifications

• Possession of a bachelor’s degree from an accredited college or university.
• Six years of progressively responsible experience in human resources investigations.
• Two years of supervisory experience.
• Juris Doctorate (JD) or advanced degree in related field preferred.

Benefits

• Comprehensive benefits program including medical plans, dental plans, vision, life insurance, flexible spending accounts, disability coverage, and 403(b)/457 plans.
• Paid vacation, paid holiday’s, sick, personal business, and bereavement days, and flexible leave options such as FMLA, sick bank, and board approved leaves.
• Comp time eligibility.
• Retirement eligibility with the Baltimore County Employees’ Retirement System.
• Annual salary range: $108,480 to $174,478 (Effective July 1, 2026).

Application Instructions

Please read and carefully follow the instructions provided below. Applicants are required to have a completed application on file for employment with Baltimore County Public Schools (BCPS). Information on your resume and application must match. This information is necessary for salary determination should you receive an offer of employment. Professional references must be submitted to complete your application. Examples of professional references include current and former principals, supervisors, managers, mentor teachers and university/college supervisors. Personal references from colleagues, friends, community members, etc. will not be accepted. Be sure to account for all periods of employment and unemployment. Failure to complete all fields of the "Work Experience" section of the application may result in your application not being considered. A resume will not be the only document considered in determining your qualifications for a position. You MUST attach your unofficial transcript(s) or license(s) to your application if you are applying for a position as a teacher or position which requires Licensure/Certification. Pre-Employment Requirem