Manager, Internal Operations

Job Functions

• Designs and implements workflow processes, including accountability measures
• Actively participates in departmental interview and hiring processes
• Trains and develops an effective team
• Oversees agent workload and ensures patient management program is efficient and maximized for business performance
• Focuses and maintains performance efforts of the team on current business goals
• Maintains professionalism and courtesy in interactions
• Implements and monitors new initiatives to enhance the performance of the team and the center as a whole
• Investigates and helps resolve customer disputes and assists with resolution
• Counsels and disciplines employees in accordance with approved policy