Manager, Internal Operations

About the role

This employee manages all functions related to the Customer Service, Intake, and Medical Records departments while adhering to procedures set by management.

Responsibilities

• Designs and implements workflow processes, including accountability measures
• Actively participates in departmental interview and hiring processes
• Trains and develops an effective team
• Oversees agent workload and ensures the patient management program is efficient and maximized for business performance
• Focuses and maintains performance efforts of the team on current business goals
• Ensures the team conducts their responsibilities in a professional and courteous manner
• Implements and monitors new initiatives to enhance team and center performance
• Investigates and helps resolve customer disputes, assisting with resolution
• Coaches and disciplines employees in accordance with approved policy
• Communicates effectively with referral sources, patients, clinicians, executive leadership, and others responsible for key relationships
• May perform on-call duties on a rotational basis with other employees