Manager, Integration Delivery - Professional Services

About the role

The Manager of Integrations Delivery at MaintainX leads a team of integration consultants who deliver client-facing integration services and solutions. The role involves coordinating with cross-functional teams, ensuring a smooth transition from sales to implementation of integrations, and maintaining high levels of client satisfaction.

Responsibilities

• Lead, mentor, and manage a team of integration consultants responsible for delivering implementation and configuration of integration solutions.
• Oversee day-to-day operations and performance of consultants across multiple client projects and workstreams.
• Ensure consistent application of delivery methodologies, documentation standards, and integration best practices.
• Serve as a senior escalation point for client and internal delivery issues related to integration scope and execution.
• Partner with integration solution consultants to ensure alignment of consultant deliverables with solution design.
• Monitor consultant utilization, productivity, and professional development, ensuring capacity planning aligns with demand.
• Conduct regular performance reviews, set goals, and support career development for integration consultants.
• Collaborate with sales and delivery leadership to support scoping, resource planning, and pre-sales activities.
• Support quality assurance and post-implementation reviews to identify opportunities for improvement.
• Drive continuous improvement and an innovative mindset with the team for tools and processes, finding efficiencies and ways to automate.

Requirements

• Bachelor’s degree in Engineering or a related field.
• 5 years of experience in professional services, consulting, or systems integration delivery.
• 2+ years of experience managing or leading a team of consultants.
• Experience integrating ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics is strongly preferred.
• Experience with integration platforms and concepts (e.g., APIs, middleware, iPaaS solutions like MuleSoft, Boomi, Workato, or Celigo).
• Strong leadership and people management skills, with a track record of developing high-performing teams.
• Excellent communication and client relationship management abilities.
• Solid understanding of professional services delivery models and metrics (e.g., utilization, billable hours, CSAT).
• Proficient in using collaboration platforms (e.g., Confluence, Jira, Smartsheet).
• Comfortable in a fast-paced, client-facing environment with shifting priorities.

Qualifications

• Experience with integration platforms and concepts (e.g., APIs, middleware, iPaaS solutions like MuleSoft, Boomi, Workato, or Celigo).
• Strong leadership and people management skills, with a track record of developing high-performing teams.
• Excellent communication and client relationship management abilities.
• Proficient in using collaboration platforms (e.g., Confluence, Jira, Smartsheet).
• Comfortable in a fast-paced, client-facing environment with shifting priorities.

Skills

• Leadership and people management skills.
• Communication and client relationship management abilities.
• Proficiency in collaboration platforms.
• Experience with integration platforms and concepts.

Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k)/RRSP enrollment program.
• Take what you need PTO.

Pay

TBD

Schedule

TBD