Manager, Integration Delivery - Professional Services

About the role

The Manager of Integrations Delivery at MaintainX leads a team of integration consultants who deliver client-facing integration services and solutions. The role involves coordinating with cross-functional teams, ensuring a smooth transition from sales to implementation of integrations, and maintaining high levels of client satisfaction.

Responsibilities

• Lead, mentor, and manage a team of integration consultants responsible for delivering implementation and configuration of integration solutions.
• Oversee day-to-day operations and performance of consultants across multiple client projects and workstreams.
• Ensure consistent application of delivery methodologies, documentation standards, and integration best practices.
• Serve as a senior escalation point for client and internal delivery issues related to integration scope and execution.
• Partner with integration solution consultants to ensure alignment of consultant deliverables with solution design.
• Monitor consultant utilization, productivity, and professional development, ensuring capacity planning aligns with demand.
• Conduct regular performance reviews, set goals, and support career development for integration consultants.
• Collaborate with sales and delivery leadership to support scoping, resource planning, and pre-sales activities.
• Support quality assurance and post-implementation reviews to identify opportunities for improvement.
• Drive continuous improvement and an innovative mindset with the team for tools and processes, finding efficiencies and ways to automate.

Requirements

• Bachelor’s degree in Engineering or a related field.
• 5 years of experience in professional services, consulting, or systems integration delivery.
• 2+ years of experience managing or leading a team of consultants.
• Experience integrating ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics is strongly preferred.
• Experience with integration platforms and concepts (e.g., APIs, middleware, iPaaS solutions like MuleSoft, Boomi, Workato, or Celigo).
• Strong leadership and people management skills, with a track record of developing high-performing teams.
• Excellent communication and client relationship management abilities.
• Solid understanding of professional services delivery models and metrics (e.g., utilization, billable hours, CSAT).
• Proficient in using collaboration platforms (e.g., Confluence, Jira, Smartsheet).
• Comfortable in a fast-paced, client-facing environment with shifting priorities.

Qualifications

• Experience with integration platforms and concepts (e.g., APIs, middleware, iPaaS solutions like MuleSoft, Boomi, Workato, or Celigo).
• Strong leadership and people management skills, with a track record of developing high-performing teams.
• Excellent communication and client relationship management abilities.
• Proficient in using collaboration platforms (e.g., Confluence, Jira, Smartsheet).
• Comfortable in a fast-paced, client-facing environment with shifting priorities.

Skills

• Leadership and people management skills.
• Communication and client relationship management abilities.
• Proficiency in collaboration platforms.
• Experience with integration platforms and concepts.
• Understanding of professional services delivery models and metrics.

Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.

Pay

Competitive salary and meaningful equity opportunities.

Schedule

Flexible schedule to accommodate global team dynamics.

Work Culture

We believe in meritocracy, where ideas and effort are publicly celebrated. Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.