Manager Integrated Care Management

About the Role

The Manager of Integrated Care Management oversees the daily operations of the Inpatient Care Management department to ensure efficient, high-quality discharge planning and therapeutic support services. This role ensures compliance with organizational policies, regulatory standards, and the mission, vision, and values of the health system. The Manager provides leadership, supervision, and coordination of care management staff to maintain adequate coverage, staff competency, and seamless patient care delivery. Additionally, the role supports orientation, performance oversight, and collaboration across interdisciplinary teams to optimize patient outcomes and departmental effectiveness.

Responsibilities

• Leads and manages daily operations of the care management department across assigned hospitals, ensuring effective, efficient, and compliant service delivery.
• Supervises and develops staff, oversees recruitment, onboarding, scheduling, training, performance evaluations, and corrective actions to maintain a competent and engaged team.
• Collaborates with hospital and enterprise leadership to establish departmental goals, implement policies and procedures, and align with organizational strategies and regulatory requirements.
• Monitors quality, compliance, and performance, auditing documentation, analyzing key metrics, and addressing barriers to patient progression and discharge.
• Serves as a departmental representative and liaison, maintaining communication with hospital leadership, community partners, and external agencies to support patient care and operational effectiveness.
• Oversees payroll accuracy, manages departmental schedules, and ensures compliance with hospital standards and policies.
• Represents the department in hospital meetings, leadership rounding, and projects; serves as acting Director when needed.
• Supports a positive work environment through empowerment, recognition, and professional growth opportunities.
• Coordinates staff orientation, education, and competency assessments; provides continuing education opportunities.
• Ensures new employees meet onboarding goals and performance expectations through chart audits and feedback.
• Conducts documentation audits and analyzes productivity, compliance, and quality metrics to drive improvement.
• Participates in the development, review, and annual update of departmental policies, procedures, and standard work.
• Implements service excellence and patient satisfaction initiatives to maintain high-quality care.
• Ensures adherence to regulatory and clinical requirements for discharge planning and case management.
• Builds and maintains relationships with hospital departments, post-acute providers, and community agencies to ensure smooth transitions of care.
• Participates in multidisciplinary and escalation meetings to address patient progression barriers.
• Provides regular communication to staff, leadership, and stakeholders regarding departmental updates, priorities, and issues.
• Functions as a resource for complex care cases, offering expertise in discharge planning, psychosocial needs, and patient advocacy.
• Coordinates daily staffing and assignments to ensure adequate hospital coverage and efficient workflow.

Requirements

• Master’s Degree in social work, nursing, healthcare administration, or related degree; or Bachelor’s Degree with 5 years of acute care management experience and one year as a lead CM; or Bachelor’s Degree in Nursing.
• 2 years experience in acute care management.
• Critical thinking and problem-solving skills.
• Nurses must have an active license in the state of employment; MSWs must have LSW or LCSW in the state of NJ.

Preferred Qualifications

• 2 years in leadership or management roles.
• Experience with Microsoft Word, Excel, and PowerPoint.
• Comfortable speaking in front of people.
• Knowledge of the conditions of participation for discharging.
• ACM (Accredited Case Manager – American Case Management Association) within 3 years or CCM (Certified Case Manager – Commission for Case Manager Certification) within 3 years.

Physical Demands

• Lift and carry 40-50 lbs (e.g., push/pull patients on bed or stretcher requiring 29 lbs. push force, lateral transfers up to 50 lbs. of the patient's weight).
• Frequent to continuous standing/walking (patient transporters may walk 8-10 miles per shift).
• May be required to perform activities specific to the role, including kneeling, bending, squatting, and performing CPR.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including:

• Medical (including prescription), supplemental insurance, dental, and vision coverage.
• Life and AD&D insurance.
• Short- and long-term disability.
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance and discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
• Voluntary benefits providing access to group rates on insurance and discounts.

All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

Schedule

Workday Day (United States of America)