Manager Intake Management

About the role

Discover a more connected career Dycom Industries is embarking on a massive, transformational SAP S/4HANA implementation that will redefine how we operate. As we build our world-class SAP Center of Excellence (CoE), we require a strategic gatekeeper for all incoming business requests. We are seeking a CoE Intake Manager to serve as the critical filter and translator between the business and our technical delivery teams, ensuring that all work supports, accelerates, or changes the business effectively.

Responsibilities

• Demand Triage & Routing: Serve as the single point of entry for all SAP enhancements, projects, and complex inquiries, explicitly excluding standard break/fix incidents.
• Service Tier Categorization: Categorize every incoming request into the CoE's defined service tiers: Foundational (Risk/Compliance), Operational (Process Velocity), or Transformational (Strategic Growth).
• Workflow Integration: Route validated requests to the appropriate CoE leads, such as the Sales Product Lead or Master Data Architect, for technical sizing and backlog integration.
• Business Case Decoding & Refinement – Needs vs. Wants: Partner with business requestors—often non-technical field or finance leaders—to unpack their surface-level "wants" and identify their true operational "needs".
• Business Case Decoding & Refinement – ROI Enforcement: Enforce a standardized intake framework by requiring requestors to define the problem statement, the impacted BPO cluster, and the expected ROI (e.g., hours saved, revenue accelerated, errors reduced) before any technical resources are assigned.
• Business Case Decoding & Refinement – Enterprise Consolidation: Identify duplicate requests across different operating companies (OpCos) and consolidate them into a single, standardized enterprise requirement.
• Portfolio Visibility & Governance – Demand Funnel Management: Maintain the master CoE Demand Funnel to provide the CIDO and VP of Process Improvement with a transparent, real-time view of what the business is asking for versus what the CoE actually has the capacity to deliver.
• Portfolio Visibility & Governance – Executive Presentation: Prepare and present the validated intake backlog to the IT Steering Committee and Architectural Review Board (ARB) for final executive approval and funding.
• Portfolio Visibility & Governance – The "